Thomas Vautour Email & Phone Number

Greater Boston Area

Remote

Needham, MA

• Attend customer sites to install, configure and test application software, web services & databases, prior to handover to the customer while resolving any technical issues that arise during installation and subsequent.
• Install, Test/QA, Train, Maintain, Upgrade new/existing customers on our SaaS Platform (currently over 35 Live customers)
• Liaise with development and installation teams to ensure all necessary software and bespoke components are configured and prepared in line with agreed customer implementation plans and timescales
• Assist with in-house testing, customer based training (onsite and remote) and administration
• Provide 2nd/3rd line support to our Help desk, including remote and onsite application and systems support. Participate in on-call support 24x7 rotation schedule for priority customers
• Ensure internal systems, plans and documentation are updated and maintained

Everywhere

• Coordinated programming and instruction of the Digital Workshop Powered by Windows (10 different classes offered)
• Managed my own programming from provided curriculum in conjunction with the Event Manager’s assistance if needed
• Was a brand ambassador for Microsoft, providing accurate information and facilitating the surveying of DW guests for MSFT
• Maintained ship’s online Windows supported blog
• Completed daily attendance report for Event Manager & weekly attendance report submitted to DW and MSFT Project Manager
• Offered one on one guest support, i.e. Techspert Time daily

Acton, MA

• Validated multi-formatted media files across several platforms (iOS and Andriod)
• Confirmed the production readiness of software capabilities

• Maintained functional Test Scripts to ensure compliance with design and detection of bugs and other undesired behavior
• Performed functional and regression testing of new releases of Siebel and other business systems
• Provided detailed reports and feedback on progress and resolution of bugs, enhancements, or regressions

• Performed clerical work and cover front desk
• Scheduled counselor appointments; answer phone inquiries, meet, greet and direct students/alumni

• Updated FAPNet, the firm’s intranet system and independently designed and developed an Employee Flexible Time Off Tracker
• Improved the reporting services of Case Manager, the firm’s insurance sales software, which included producing canned reports,pushing out scheduled email reports, and the ability to generate user created dynamic reports
• Provided onsite IT support for the firm and assisted an independent contractor in researching the new Massachusetts DigitalSecurity Laws and ensured the firms compliance
• Created and updated documentation for the firm’s technology systems
• Monitored and maintained the data integrity of the firm’s client databases

• Produced projects ready for video broadcasting using the latest software in non-linear digital editing
• Maintained and update the WCAC website weekly using HTML coding
• Traveled around the city filming and capturing various news stories and events

• Developed and designed a fully functioning website, using PHP and HTML for a charitable event ("Carlton" Fisk & Friends Celebrity Classic) - www.fiskandfriends.org
• Consulted with the Director of Events and Marketing to discuss website updates, content and goals

• Oversaw information support for the business management and compliance functions of a wealth advisory firm
• Collaborated with Chief Compliance Officer, to inventory all investment management files for over 600 clients and preparedpaperwork for re-documentation and tracked progress
• Updated Client Relationship Management system for information inventoried
• Ensured documents were scanned to the proper locations on the network
• Set and executed goals with managers and reported weekly progress