As a Director of Operations at Imagine Crafts, a leading company in the craft industry, I oversee multiple departments and implement AI into the day-to-day operations. I have studied Urban and Environmental Policy at Occidental College, where I was able to professionalize my love for protecting the environment. In my current role, I have successfully executed many company-wide projects, such as integrating Amazon Vendor Central, implementing system improvement strategies reducing labor and shipping costs, virtually eliminating all fines, and improving customer service. I leverage my skills in Enterprise Resource Planning (ERP), Load Planning, and Customer Success to optimize the efficiency and effectiveness of the operations. I am passionate about innovation, creativity, and the environment and I enjoy working with a diverse and collaborative team that shares the same vision and values. I bring a unique perspective and experience to the company, having worked in and supervised different roles and functions, such as shipping, receiving, production, customer service, marketing, and research and development.