Walker Owen Email & Phone Number

Kirkland, Washington, United States

• Design and execute a variety of company-wide projects to identify and address inefficiencies, reducecosts, and increase revenue while adhering to strict timeline and budget constraints.• Manage e-commerce, marketing, warehouse operations, production, sales, and recruiting departmentsincluding direct supervision of all employees.• Utilize all facets of various e-commerce sites and enterprise resource planning (ERP) systems includingAmazon Vendor Central and QuickBooks to efficiently manage business operations.• Increased company-wide productivity by 200% over 18 months by promoting top employees whilereducing net labor costs by 50%.• Achieved 95% reduction in customer and cargo fines, 90% reduction in recruiting costs, and 25%reduction in shipping costs through enhanced employee training, process improvement, and extensivecontract negotiations.

Kirkland, Washington, United States

Kirkland, Washington, United States

Executed accurate and efficient order fulfillment by scanning, packing, and shipping orders for customers.

• Managed quality assembly and timely delivery of dishes upon promotion to Expo, overseeing a team of 30-40 employees during dinner shifts.• Actively participated in full employee lifecycle, contributing to the development of a skilled and efficient workforce through involvement in hiring, training, and performance management.• Displayed adaptability and sound decision-making skills by successfully transitioning to Server role after one year of service.• Delivered exceptional customer service and meticulous attention to detail, maintaining an exemplary record of zero formal guest complaints over the course of 12 months.