Thomas Walton Email & Phone Number

England, United Kingdom

Helping to drive Business value for our customer's digital strategy with Microsoft products and services. Ensuring successful implementation and utilisation of Microsoft within the retail vertical to ensure alignment with Business strategy and goals.

United Kingdom

Enabling and empowering our Customers with their Digital Transformation strategies by ensuring consumption of cloud technology in the most meaningful way. Ensuring that the eclectic mixture of Technologies, People, Processes and Planning are understood through evolving dynamic agility to enhance Business value at every turn.

United Kingdom

Helping Customers to demystify the cloud through people, process and planning activities through a Service Management, Adoption Change Management and User Experience lens.

Reading, United Kingdom

Helping customers operate in the new digital world. Microsoft Modern Service Management assists customers to successfully operate their cloud infrastructure, from early adoption to Digital Transformation. Enabling Customer IT teams to effectively plan, design, deliver, operate, and control their IT services and create a union between people, process and governance.

Hayes London

Providing fanatical Service Delivery and support for Microsoft Azure at Rackspace. Driving forward the managed public cloud service to the market. - Ensured Rackspace achieved Microsoft Azure Expert MSP status- Pre-Sales engagement- Cloud adoption promoter- POC implementation, management and evaluation - Conducting Regular Service reviews - Service improvement recommendations- Cost saving recommendations- Escalation management- C level engagement- Internal operational process improvement recommendations- Service Description creation- Contributing towards significant revenue growth- Digital Transformation

Northampton, United Kingdom

Responsible for providing service to IBM, Arqiva, Dell and other key strategic Partners.- Regular Service reviews - Regular reporting analysis- Service improvement recommendations- Cost savings initiatives- Escalation management- C level engagement- Internal operational process improvement recommendations

Northampton

Working closely with IBM as a Service Manager within Phoenix IT. - Regular Service reviews - Regular reporting analysis- Service improvement recommendations- Cost savings initiatives- Escalation management- C level engagement- Internal operational process improvement recommendations

Northampton

Service Management across a number of accounts mainly dealing with the second largest account within the Phoenix portfolio. - Regular Service reviews - Regular reporting analysis- Service improvement recommendations- Cost savings initiatives- Escalation management- C level engagement- Internal operational process improvement recommendations

Northampton

Providing analysis and support to the Service Delivery Team.- Ticket review and analysis- Service improvement recommendations- Cost savings initiatives- Escalation management- Internal operational process improvement recommendations

Northampton, United Kingdom

Leading a call initiation, update and closure Team for the HP account.- Team Management- Process improvement initiatives- KPI adherence - Team KPI management- Customer engagement- Escalation management

I was in charge of managing a Book shop in Northampton for nearly a year, at which point I was transferred to Edinburgh to take over a struggling Store.Responsibilities included: People Management, Marketing, P&L, Customer Service, Retail Management.

Hnd Photography, Commercial Photography

I studied Photography with the intention of moving into Journalism, however due to personal circumstances I needed to move into regular.

Education record

Held great attendance and thoroughly enjoyed my experience at a large out of Town School, remaining until the end of Sixth Form.