Thomas Martinez Email & Phone Number

- Acted as the primary onsite contact for tax office associates and clients, ensuring the delivery of high-quality service and reinforcing the value of H&R Block.- Facilitated daily huddles to communicate essential updates and information to office associates.- Enforced Service Standards among tax office associates, holding them accountable for client service experiences, and escalated issues to the Multi-Unit Team Leader and District General Manager as needed.- Addressed escalated client service concerns, serving as the main point of contact for resolution.- Managed client scheduling and conflict resolution, escalating to the Multi-Unit Team Leader and District General Manager when necessary.Led operations from the front desk, providing phone coverage and engaging with clients to ensure an exceptional experience.- Coordinated daily activities to guarantee all associates were scheduled appropriately and that tasks were completed within deadlines, maintaining focus on quality standards and overall objectives.- Facilitated communication between tax professionals and clients to assist in the accurate completion of tax returns, address concerns, and provide answers to general inquiries.- Played a role in the company’s retention program by educating clients on the value of our services and offering support to individuals experiencing financial distress.

- Help customers navigate the store, complete sales, and process returns. - Answer customers' questions about products, prices, and availability. - Create memorable customer experiences by offering personalized sales support. - Resolve customer concerns using strong communication and conflict management skills. - Support teams with receiving, pricing, and merchandising.

- Accurately and carefully picked, packed, gift boxed, and shipped customer orders. - Achieved set standards for productivity, quality, and accuracy. - Utilized warehouse management systems to locate, scan, process, and ship orders. - Assisted in auditing shipping supplies and restocking supplies to further continue productivity and quality. - Demonstrate a sense of urgency and flexibility when working in the operation. - Trained new onboard associates and ensured all procedures, policies, and standards were followed.- Monitored associate's productivity, quality, and accuracy of customer orders.

8973 Bay Pkwy, Brooklyn, Ny 11214

- Accurately delivered on our operational processes, BOPUS (Buy online pick up, in-store), BOSS (buy online, ship to store), MLS (Merchandise Locator System), SFS (Ship from Store). - Supported sales floor, fitting room, point of sale, and operational processes, as required. - Efficiently unloaded merchandise from semi trucks for processing. - Loaded outbound deliveries onto semi trucks and trucks destined for Kohl’s, Sephora, and Amazon. - Conducted meticulous inventory audits, restocking stockrooms and sales floors.

454 Delhi Dr, Delhi, Ny 13753

- Composed notes for students, and produced duplicates of assignments for students.- Developed and meticulously managed student schedules for optimal organization.

454 Delhi Dr, Delhi, Ny 13753

- Conducted thorough property surveys across the campus premises- Assisted with secure closure of campus facilities- Managed administrative documentation, administered tickets maintained, and revised code books.

454 Delhi Dr, Delhi, Ny 13753

- Provided support to students and staff by aiding in Wi-Fi connectivity setup. - Maintained a detailed inventory of technological equipment and devices. - Scheduled appointments for tech-related needs, including conference phones and technical support. Addressed and resolved inquiries via phone and email. - Assisted in the process of lending out various tech items and devices. - Generated service tickets to facilitate installation, repair, replacement, and technical assistance tasks.

4802 10Th Ave, Brooklyn, Ny 11219

- Efficiently manage both current and graduated resident files. - Ensured timely distribution of mail to respective departments.

4802 10Th Ave, Brooklyn, Ny 11219

- Systematically arranged resident files, both current and graduated. - Effectively coordinated inter-departmental mail distribution. - Managed the organization and filing of patient files.

4802 10Th Ave, Brooklyn, Ny 11219

- Conducted training sessions for new personnel and provided oversight in executing diverse tasks.- Managed patient file documentation, ensuring meticulous organization, reception, and dispatch of patient records. - Assisted in transporting patient files into storage facilities. - Distributed mail to respective departments.