Thomas Reed, Ms, Ccmp™, Prosci, Pmp® Email & Phone Number

Hartford, CT, US

Redmond, Washington, US

• Working as a Subject Matter Expert in Agile Transformation and Customer Experience
• Developed and deployed targeted Azure DevOps dashboards to empower individual user experience and facilitate adoption
• Developed strategies to effectively integrate Agile Delivery methodology and transition away from Waterfall delivery
• Drafted Learning Plans for SAFe role based learning
• Implemented Metrics strategy with FastTrack Playbook including alignment with OKR, lifecycles and attainment guidance
• Led Agile development process for new User Interface for PlayBook including persona development, metrics development, communication strategy, Change Champions development and delivery strategy

Redmond, Washington, US

• Primary architect for strategic Organizational Change Management engagements
• Built IP illustrating how to effectively integrate Agile Delivery methodology with Organization Change Management practices
• Documented success in obtaining Next Step Proposals (NSP) for multiple clients including Health Intelligent Platform, Business Value Analytics and expansion of Adoption and Change management efforts
• ACM/MSM Champion Award Q1 2021
• Develop strategic plans, vision statement and change management roadmaps
• Accountable for Change Management Delivery for multiple client while supervising change consultants

Teaneck, New Jersey, US

• Executive level Organization Change Management and Service Management Subject Matter Expert
• Implemented Organizational Change Management processes to develop Operational Readiness Program for Application deployment
• Earned MVP Award for Q4 2019 on the Emblem Health and ConnectiCare account
• Evaluated Operational Readiness for Business Transformation Program, developed action plans and metrics to measure progress
• Lead Business Process integration sessions optimizing process for multiple business units to a unified workflow
• Designed Business Process Templates that integrate process, application and data source to facilitate Process Change mapping

Farmington, CT, US

• Executive level Program Management and Service Management Subject Matter Expert
• Developed and implemented an integrated approach for Change Management incorporating ITIL and PMI Principles
• Integrated and managed Multi-tiered Program Implementation Process, Systems and Operating Procedures involving 18 separate work streams and delivery schedules
• Designed and executed ITIL Problem Management process, distilling root cause and developing corrective action plans and metrics for Project Management and Service Management
• Developed and implemented integrated Program level reports through MS Project creating first company-wide dashboard
• Mentored FTE and contractor Project Managers, Business Analysts and Quality Assurance Testers

Davidson, NC, US

• Enterprise Project Manager engaged to recover an “in-trouble” project
• Managed Content Resource Management System Portal Project of $6M with 30 internal resources and a 3rd party Vendor
• Instituted industry standard Project Management processes including Agile Project Methodologies
• Implemented Financial accountability process to categorize resource capitalization
• Developed and instituted Business Requirements Traceability Matrix (RTM), incorporated testing date prediction capability

Global, US

Performed as an IT Service Delivery Subject Matter Expert for RFP

San Jose, California, US

• Senior Business Process Architect August 2014 – June 2015Business Process Architect, Portfolio Services November 2011 – August 2014Performed as a Subject Matter Expert in Resource Management, Portfolio and Project.
• Primary process architect for revising IT Service Catalog producing a comprehensive and consumable document; Negotiated IT Service Rationalization between IT Service Owners and Business Customers
• Primary process architect for IT Service Portfolio Management Process and Governance model
• Designed and developed integrated IT Service Owner Dashboard combining record counts and associated labor using Excel Pivot tables
• Lead Organizational Change Management (OCM) effort to implement a sustainable Agile Project methodology using ADKAR principals including Stakeholder Analysis, Impact Assessments and training plan
• Developed and implemented process aligning resource allocation and time tracking to Service Catalog and ITIL best practices

Mclean, VA, US

• Developed consolidated intake methodology to facilitate Portfolio planning and scheduling process
• Mentored PMO Project Managers in creation of MS Project standards to enable consolidation into Program level views
• Established Project Risk Analysis model using objective data to score and rank Project risks enabling consolidation to a Program Level risk model
• Used Project Risk Analysis model to demonstrate ability to reduce Management Reserves by correlating project risks to time windows rather than for the entire project duration
• Developed conceptual models for Business Capability traceability matrix to explain processes to all levels of users

Radnor, PA, US

• Performed as Subject Matter Expert for Enterprise Resource Management
• Developed consolidated Portfolio reporting capabilities through consolidation fo all project status reports
• Implemented consistent project reporting practices using standardized metrics
• Developed consolidate portfolio reporting methodology for project Key Performance Indicators (KPI)

Mclean, VA, US

• Performed as Subject Matter Expert for use of MS Project, integration of Program plan, Project Management Methodology
• Mentored PMO Project Managers in creation of MS Project standards to enable consolidation into Program level views

New York City, NY, US

• Worked with Executive leadership to transform and improve business processes and validate effectiveness with detailed metrics
• Held monthly portfolio reviews including summary and detailed operations metrics with Chief Operations Officer
• Solicited and defined requirements for key performance indicators for Executive and Managerial teams to measure operational efficiency
• Created first portfolio level reporting dashboards using MS Excel and Hewlett Packard’s PPM metrics
• Documented gap analysis on reporting capabilities, established Balanced Score Card reporting and supporting MS Office reporting tools
• Held weekly and monthly Project and Program Leadership team updates including Balanced Score Card results and trend analysis

Hartford, Connecticut, US

• Performed as a Senior Project Manager within the Aetna Information Services Mail Order Delivery Pharmacy domain
• Functioned as Project Manager for specific project in a large scale program; multi-site implementation, multi-year plan
• Applied Six Sigma tools and techniques to risk assessment and project processes, standardizing value and reduce variations
• Held weekly project status updates using standard Aetna Project Life Cycle reporting methodology
• Coordinated resource allocations and task assignments between company and multiple vendor resources to multi-path work effort
• Validated Statement of Work and other contractual documents for procurement negotiations

US

• Performed as a manager for full-time employees and Project Director for division strategic initiatives
• Project Director for large scale migration of legacy systems to newer platform
• Performed as a Six Sigma Greenbelt on evaluation of assumption of other Third Party Administrator’s data to integrate in SRS systems
• Implemented first web-based division-wide status reporting tool

New York, NY, US

• Performed as a Project Director and subject matter expert for budgeting, resource allocation and portfolio
• Gathered requirements, developed and implemented first resource allocation tool, tracked and budgeted $100 million in labor costs
• Recognized by CEO of Personal Lines Division for “tremendous achievement” in tool development in area of Enterprise Resource Management
• Developed first comprehensive Master Strategic Initiative Project plan with an $80M budget for Personal Insurance Business Technology
• Adapted resource allocation tool to create a division-wide budget planning and reforecast tool, meeting division requirements
• Refined budget process and implemented consistent tools and new technology, decreasing revision time frames from days to minutes

• Performed as a executive level manager for interactive marketing materials for pharmaceutical and medical education industries
• Executed client projects under aggressive timelines, completed ahead of schedule while exceeding quality measurements
• Managed Master Software Development Project planning while supervising Project Managers
• Defined Software Development Life Cycle (SDLC), including process flow diagrams, documentation standards and process controls
• Responsible for budgeting, accounting procedures and vendor management

Windsor, CT, US

• Performed as a Project Manager, creating financial services software for the insurance and banking industries
• Responsible for project planning for PTS SDLC
• Created first Master Project Schedule, risk analysis, resource allocation, and progress evaluations
• Developed and instituted an earned value system to rate projects
• Project Manager for the SS&C Internet Initiative and Corporate Web Site Development team, working with teams up to 22 people
• Responsible for adherence to contractual obligations, including collections of payments in excess of $500,000 per month

Robins AFB, GA, US

Lean Six Sigma

Six Sigma Green Belt

Master Certificate, Applied Project Management

Master Of Science - Ms, Management - Management Information Systems

Bfa, Technical Theatre