Thomas Reed, Ms, Ccmp™, Prosci, Pmp® Email & Phone Number

Hartford, Ct, Us

Redmond, Washington, Us

Working as a Subject Matter Expert in Agile Transformation and Customer Experience• Developed and deployed targeted Azure DevOps dashboards to empower individual user experience and facilitate adoption• Developed strategies to effectively integrate Agile Delivery methodology and transition away from Waterfall delivery• Drafted Learning Plans for SAFe role based learning• Implemented Metrics strategy with FastTrack Playbook including alignment with OKR, lifecycles and attainment guidance• Led Agile development process for new User Interface for PlayBook including persona development, metrics development, communication strategy, Change Champions development and delivery strategy• Developed Feedback dashboard to enable end to end tracking; worked with technical team to implement autonomously• Assisted in developing engagement model using process architecture techniques• Developed and deployed targeted Azure DevOps Dashboards to empower individual user experience and facilitate adoption• Mentored Program and Project managers in Project Managment best practices, use of Project Managment tools, Project Management delivery practices, and metrics strategy

Redmond, Washington, Us

Primary architect for strategic Organizational Change Management engagements• Built IP illustrating how to effectively integrate Agile Delivery methodology with Organization Change Management practices• Documented success in obtaining Next Step Proposals (NSP) for multiple clients including Health Intelligent Platform, Business Value Analytics and expansion of Adoption and Change management efforts• ACM/MSM Champion Award Q1 2021• Develop strategic plans, vision statement and change management roadmaps• Accountable for Change Management Delivery for multiple client while supervising change consultants • Developed Microsoft Project standardized delivery template that integrated waterfall, scrum and Azure DevOps delivery methodologies• Developed change management and project management plans to migrate legacy ERP systems to Microsoft Dynamics • Established comprehensive Adoption and Change Management metrics and Scorecards integrating continuous improvement model• Mentor Project Managers and Change Managers in waterfall and agile Project Management methodologies and practices • Serves as an SME for IT operations and ITIL methodology for Change Management delivery

Teaneck, New Jersey, Us

Executive level Organization Change Management and Service Management Subject Matter Expert• Implemented Organizational Change Management processes to develop Operational Readiness Program for Application deployment• Earned MVP Award for Q4 2019 on the Emblem Health and ConnectiCare account• Evaluated Operational Readiness for Business Transformation Program, developed action plans and metrics to measure progress• Lead Business Process integration sessions optimizing process for multiple business units to a unified workflow • Designed Business Process Templates that integrate process, application and data source to facilitate Process Change mapping• Built Enterprise Stakeholder Change Impact Analysis tool enabling generation of Change Impact heat mapping• Built Organizational Change Management Roadmap incorporating Corporate mission and vision statements• Developed and presented Organizational Change Management introduction and instructional classes for Executives and Management• Managed Vendor Transition and Integration projects

Farmington, Ct, Us

Executive level Program Management and Service Management Subject Matter Expert • Developed and implemented an integrated approach for Change Management incorporating ITIL and PMI Principles• Integrated and managed Multi-tiered Program Implementation Process, Systems and Operating Procedures involving 18 separate work streams and delivery schedules• Designed and executed ITIL Problem Management process, distilling root cause and developing corrective action plans and metrics for Project Management and Service Management• Developed and implemented integrated Program level reports through MS Project creating first company-wide dashboard• Mentored FTE and contractor Project Managers, Business Analysts and Quality Assurance Testers• Executed Project in accordance with Medicare Regulatory directives• Implemented PHI and PPI compliant information sharing process for internal and external resources• Developed Continuous Quality Initiatives (CQI) process for Project execution• Defined Standard for Quality Assurance group for defect triage process, standardized defect severity definitions and reporting

Davidson, Nc, Us

Enterprise Project Manager engaged to recover an “in-trouble” project• Managed Content Resource Management System Portal Project of $6M with 30 internal resources and a 3rd party Vendor• Instituted industry standard Project Management processes including Agile Project Methodologies • Implemented Financial accountability process to categorize resource capitalization• Developed and instituted Business Requirements Traceability Matrix (RTM), incorporated testing date prediction capability

Global, Us

Performed as an IT Service Delivery Subject Matter Expert for RFP

San Jose, California, Us

Senior Business Process Architect August 2014 – June 2015Business Process Architect, Portfolio Services November 2011 – August 2014Performed as a Subject Matter Expert in Resource Management, Portfolio and Project Management and IT Service Management• Primary process architect for revising IT Service Catalog producing a comprehensive and consumable document; Negotiated IT Service Rationalization between IT Service Owners and Business Customers• Primary process architect for IT Service Portfolio Management Process and Governance model• Designed and developed integrated IT Service Owner Dashboard combining record counts and associated labor using Excel Pivot tables• Lead Organizational Change Management (OCM) effort to implement a sustainable Agile Project methodology using ADKAR principals including Stakeholder Analysis, Impact Assessments and training plan• Developed and implemented process aligning resource allocation and time tracking to Service Catalog and ITIL best practices• Designed and implemented Project Resource Finance Labor capitalization process resulting in @$5.6M annual capitalization• Implemented IT Service Catalog resource costing meeting Finance requirements resulting in @$4M annual capitalization charge backs• Developed and initiated Enterprise Resource planning methodology for 700 person business unit enabling first unified Portfolio level reporting using MS Excel Pivot tables for dashboards• Used Resource Management Dashboard and Portal to increase compliance Key Performance Indicators from 56% to 97% within 7 months validating successful adoption of change• Relaunched Enterprise timecard initiative to global organization using OCM principals driving week hours recorded over 24,000 hours per week and 97% compliance in less than 9 months• Presented methodology modification to resource requesting resulting in 50% time reduction in fulfillment processing

Mclean, Va, Us

• Developed consolidated intake methodology to facilitate Portfolio planning and scheduling process• Mentored PMO Project Managers in creation of MS Project standards to enable consolidation into Program level views• Established Project Risk Analysis model using objective data to score and rank Project risks enabling consolidation to a Program Level risk model• Used Project Risk Analysis model to demonstrate ability to reduce Management Reserves by correlating project risks to time windows rather than for the entire project duration• Developed conceptual models for Business Capability traceability matrix to explain processes to all levels of users

Radnor, Pa, Us

Performed as Subject Matter Expert for Enterprise Resource Management• Developed consolidated Portfolio reporting capabilities through consolidation fo all project status reports• Implemented consistent project reporting practices using standardized metrics• Developed consolidate portfolio reporting methodology for project Key Performance Indicators (KPI)

Mclean, Va, Us

Performed as Subject Matter Expert for use of MS Project, integration of Program plan, Project Management Methodology• Mentored PMO Project Managers in creation of MS Project standards to enable consolidation into Program level views

New York City, Ny, Us

Worked with Executive leadership to transform and improve business processes and validate effectiveness with detailed metrics• Held monthly portfolio reviews including summary and detailed operations metrics with Chief Operations Officer • Solicited and defined requirements for key performance indicators for Executive and Managerial teams to measure operational efficiency• Created first portfolio level reporting dashboards using MS Excel and Hewlett Packard’s PPM metrics • Documented gap analysis on reporting capabilities, established Balanced Score Card reporting and supporting MS Office reporting tools• Held weekly and monthly Project and Program Leadership team updates including Balanced Score Card results and trend analysis• Led team as Program Manager for internal process improvement and system migration projects with up to $1Million annual budget engaging 14 resources using ITIL principals with waterfall & agile SDLC methodologies using internal and external resources• Developed first project profitability models, evaluating 55 in-flight projects involving 600 resources, using individual employee and eight different vendor rates, meeting finance and corporate requirements• Developed working model for direct reports and off-shore consulting groups, creating new standard operating procedures

Hartford, Connecticut, Us

Performed as a Senior Project Manager within the Aetna Information Services Mail Order Delivery Pharmacy domain• Functioned as Project Manager for specific project in a large scale program; multi-site implementation, multi-year plan• Applied Six Sigma tools and techniques to risk assessment and project processes, standardizing value and reduce variations• Held weekly project status updates using standard Aetna Project Life Cycle reporting methodology• Coordinated resource allocations and task assignments between company and multiple vendor resources to multi-path work effort• Validated Statement of Work and other contractual documents for procurement negotiations

Us

Performed as a manager for full-time employees and Project Director for division strategic initiatives• Project Director for large scale migration of legacy systems to newer platform • Performed as a Six Sigma Greenbelt on evaluation of assumption of other Third Party Administrator’s data to integrate in SRS systems• Implemented first web-based division-wide status reporting tool

New York, Ny, Us

Performed as a Project Director and subject matter expert for budgeting, resource allocation and portfolio • Gathered requirements, developed and implemented first resource allocation tool, tracked and budgeted $100 million in labor costs• Recognized by CEO of Personal Lines Division for “tremendous achievement” in tool development in area of Enterprise Resource Management • Developed first comprehensive Master Strategic Initiative Project plan with an $80M budget for Personal Insurance Business Technology • Adapted resource allocation tool to create a division-wide budget planning and reforecast tool, meeting division requirements• Refined budget process and implemented consistent tools and new technology, decreasing revision time frames from days to minutes• Communicated requirements to external vendors for upgrades and implementation of new and existing internal systems• Worked across business areas on the formative structure of the Project Management Center (PMO) as a subject matter expert

Performed as a executive level manager for interactive marketing materials for pharmaceutical and medical education industries• Executed client projects under aggressive timelines, completed ahead of schedule while exceeding quality measurements• Managed Master Software Development Project planning while supervising Project Managers• Defined Software Development Life Cycle (SDLC), including process flow diagrams, documentation standards and process controls• Responsible for budgeting, accounting procedures and vendor management

Windsor, Ct, Us

Performed as a Project Manager, creating financial services software for the insurance and banking industries• Responsible for project planning for PTS SDLC• Created first Master Project Schedule, risk analysis, resource allocation, and progress evaluations• Developed and instituted an earned value system to rate projects• Project Manager for the SS&C Internet Initiative and Corporate Web Site Development team, working with teams up to 22 people• Responsible for adherence to contractual obligations, including collections of payments in excess of $500,000 per month

Robins Afb, Ga, Us

Lean Six Sigma

Six Sigma Green Belt

Master Certificate, Applied Project Management

Master Of Science - Ms, Management - Management Information Systems

Bfa, Technical Theatre