Thom Cousens Email & Phone Number

Cambridge, England, United Kingdom

Consistently driving sales increases (year on year and beating weekly targets) and own skills training, resulting in store growth and increased personal development. Day to day running of solo operations branch, repairing shoes, cutting keys, programming car keys, engraving shop and customer bought items and receiving dry cleaning for collection and processing and taking passport/driving licence photos to correct legal standard and guidance. Maintaining standards to legal, company and customer expectations and requirements, ordering stock, undergoing intensive training program and attending workshops. Consistently beating sales figures targets and developing my own skill sets in services offered.

Cambridge, England, United Kingdom

Further to my qualifying as a Baker, I have broadened my product knowledge and range and accountability by becoming a night-baker for Sainsburys in one of the busiest and most profitable stores in the organisation.

St Ives, Cambridgeshire

I have undergone and qualified in a Bakery apprenticeship & diploma, which has taught me a lot about the sector and role. It is not "just making bread", but about self-motivation, multi-tasking, self-critique, working set routines and practices and maintaining high standards that customers and colleagues expect, if not demand. One must always be thinking ahead of any given moment, while keeping focused on the current task. For example, one must know what has been done, what is being done and what will need doing, at any given moment, to keep the department functioning. This is an exciting, challenging and deeply satisfying role and I enjoy it immensely. Based at Saint Ives store, an exciting new format for the organisation, with a strong emphasis on the food-making side of the business, "Market Street" Bakery & Cake shop is a high-paced, deadline driven department. where maximum product availability and high quality, working within budgets and providing excellent customer service are crucial to our success.

Cambridge, United Kingdom

Supervisor/Duty ManagerSupervision of colleagues ensuring company standards, legal requirements and customer expectations are met.Overseeing standards on own aisles through stock replenishment and control.Completing daily paperwork such as staff coverage, clocking administration, first hour forms and agreeing actions to take with department and store management.Keyholder, Duty Manager and First Aid trained.

Huntingdon

Cambridge, United Kingdom

Supervisor of replenishment and cashier team, ensuring legal requirements, company standards and customer expectations were met if not exceeded. Completing daily routines and processes. Stock control, promotional changeover and implementation, tills and takings control.

• Overseeing of daily routines. Ascertaining tasks and workloads that need to be completed by team, updating Supervisors and team on progress, sales targets, promotions, completing legal and company checks.• Working to KPIs such as sales, loss, labour spend and sundry expenses.• Completing start-of and end-of day safe checks and counts, arranging banking and collection, performing spotchecks on tills.• Implementing end and subdepartment layout changes.• Attending management meetings to discuss company progress, opportunities, upcoming events, promotions etc.• Completing staff timesheets to payroll• Forecasting sales and wage costs.• Responding to/acting on emails/phone calls as and when needed.• Ordering and counting existing stock based on current trends and upcoming promotions• Completing Return to Work interviews following staff absence and monitoring/investigating their performance.

Peterborough, United Kingdom

Overseeing the Box Office shift and operation, completing relevant paperwork, cashing up, performing cash office duties, supervising Box Office team, data entry of end-of-day figures.

Littleport, Ely, Cambs

In addition to the position below, I have recently accepted the role of Duty Manager, running the evening shifts. - Supervision of store team with store management and in their absence.- Overseeing the end-of-day closedown, both cash-up and securing store site each night (keyholder).

Littleport, Ely, Cambs

Accountable for largest department and lead second largest team in store. Duties include implementing and maintaining company standards and UK law, receiving and delegation of delivery/backstock to staff, working to set targets and tight deadlines, stock control in line with trade and sales. Also attend weekly meeting with other team leaders and store management to discuss sales, opportunities, community involvement etc.

Various Locations In Cambridge.

Stock control and answerable to warehouse of medium-sized store, helped with building of seasonal departments (Summer, Christmas) in large store, assisted with rebranding former competitor stores to Your Local Boots Pharmacy throughout region. Representing store, discussed successes and opportunities for company and region with area and senior management in regular meetings. Attended Healthcare Assistant training course and experienced in Pre-screening process for Opticians.

M&S Simply Food, Cambridge Railway Station

I assisted customers with their enquiries, performed stock counts and took payment for goods.

Various Locations In South East England

I gained considerable knowledge and experience in retail sector, customer service and inventory management, some basic business principles and methods on the shop floor such as promotions, information and display management as well as the fundamentals of trading standards legal requirements.

Information Technology

Education record

8 GCSEs including English Language, English Literature and Mathematics.