Thom Hogan Email & Phone Number

East Walpole, Massachusetts, United States

East Walpole, Massachusetts, United States

- Perform white-glove IT service and support for company executives- Create computer images using vSphere and WDS- Set up new computers, docks, and monitors- Set up corporate iPhones with MFA, SecurID, and MDM- Troubleshoot conference room audio and video issues- Perform new hire onboarding training- Traveled to Floyd, VA, to train new hire- Created many.

Framingham, Massachusetts, United States

- Image, configure, and ship new laptops for newly-hired provider rollouts- Provide extensive IT support both in-house, over the phone, and via TeamViewer and Teams- Train doctors in the use of HealthDrive software systems and other application software- Perform phone and TeamViewer setup calls with new providers to configure Okta multi-factor.

East Walpole, Massachusetts, United States

- Created images for new laptop builds- Collaborated with Senior Systems Administrator in creating PowerShell scripts for new laptops to remove Windows 10 apps from current and future users- Created documentation for various procedures

Framingham, Massachusetts, United States

- Image, deploy, set up, and configure desktops, laptops, docking stations, and dual monitors- Provide support and solutions for desktops, laptops, iPads and iPhones, and Workstations On Wheels (WOWs)- Configure and provide support for network printers, scanners, and barcode readers- Trace network cables for computer and printer network setup- Provide.

Milford, MA

- Performed W7 to W10 migrations utilizing Lenovo’s ADS (Advanced Deployment Services)- Configured IBM Notes and Office 365 - Set up and configured laptops, docking stations, and dual monitors- Configured network printers and mapped drives- Configured OneDrive and educated customers on usage- Provided follow-up support for customers - Delivered an expert.

Foxborough, MA

- Provided customers with operating system, application, and hardware support for desktop and laptop computers- Visited clients at their offices and homes

East Providence, RI

- Provided hardware replacement, OS and application support, and VPN troubleshooting- Administered remote support (Bomgar) to field offices and home users- Configured corporate iPhones and Androids utilizing MDM apps Airwatch and Boxer (VMware)- Performed printer setup, support, and repair- Maintained, upgraded, and troubleshot servers and created network.

Cumberland, RI

- Performed migration technical support (Windows 7, Outlook, etc.) for the newly-acquired Coram company users.- Managed user accounts with Active Directory- Provided support for over 100 applications- Configured VPN and resolved VPN issues for work-from-home users

Boston, MA

- Coordinated departmental scheduling, implemented Windows 7 deployment procedures and provide follow-up PC and laptop support throughout State Street locations- Managed day-to-day escalation issues and delegated each task to one of my team members

Hopkinton, MA

- Recruited to support EMC's flagship product (VNX) in July 2011. Provided worldwide software/hardware support and solutions for VNX- Areas of focus and proficiency were EMC’s file-level Deduplication and block-level Replication- Prepared an in-depth training program in September 2011 focusing on VNX and in October 2011, traveled to Bangalore, India, and.

Foxborough, MA

- Offered computer repair and solutions through self-owned business- Visited clients at their offices and homes

Acton, MA

- Provided hardware assembly, repair, configuration, and quality control on servers and PCs- Troubleshot and diagnosed issues with motherboards, CPUs, RAM, RAID arrays, etc.- Member of Floppy Control Team and Lean Manufacturing Team

Milford, Hopkinton, And Westborough, MA

- Provided expert computer support to customers in 14 EMC campus buildings (including corporate executives)- Member of project teams for Windows 2000 migration & network conversion- Configured and supported EMC University classroom facility- Installed new hardware/software and configured for optimal performance- Traveled to east coast EMC sites from.

Certificate In Computerized Business Systems, Computerized Business Systems

Studied and tutored

Education record

Computer Science major