Kelsey Thompson Email & Phone Number

Carmel, Indiana, United States

Carmel, Indiana, United States

Indianapolis, Indiana Area

Fishers

•Responsible for booking all events hosted at River Glen; meet with all prospective clients who are searching for a venue that fits their specific event needs. •Maintain constant communication with clients throughout the entire planning process. Organize meetings with clients to discuss and develop specific details for their event.•Coordinate client’s specific requests directly with caterer, beverage personnel, entertainment, florist and all other outside vendors. •On-site coordinator (day of event); Manage event staff, oversee the execution of client’s specific event requests, ensure excellent customer service.•Manage and train banquet employees; train staff on proper setting procedures for each event, ensure staff understands all of the client’s specific needs for each event.•Accountable for weekly linen orders, prepare and process payroll for food and beverage staff, prepare periodic financial reports and maintaining a food and beverage budget.

Catering Sales Manager • Responsible for booking catering business; detailing all meeting/event spaces on property. • Maintain communication with clients throughout the planning, implementation and execution process. • Coordinate with the appropriate departments of the hotel to ensure proper high-quality customer service and satisfaction. • Responsible for handling all wedding blocks inclusive of inquiries, negotiating rates, booking rooms and maintaining block availability. • Create client contracts, banquet event orders and final invoices. • Perform vital administrative work; responsible for all billing, creating client’s account, files and profiles.

•Managed accounts; negotiated pricing with both customers and carriers achieving required profitability goals. Coordinated shipping activity with carriers achieving company objective for outstanding service. •Executed sales tactics in building a book of business through cold calling prospective customers. Created and implemented prospecting strategy in targeting prime customers.•Exercised social skills in recruiting and developing a relationship with carriers to take on customer shipments. •Consistently met company goals for revenue and call time.•Successfully completed customer management and sales training

•Devotion to customer service; focusing on executing our services to customers to be the number one priority•Developed personal relationships with the customers by assisting them with retail sales, product knowledge and product features/benefits•Strong commitment to communication with customers, co-workers and managers; making a positive working environment

•Face-to-face marketing through interaction with the customer; informing them about the features and benefits of the product •Ran campaign events that represented the clients products professionally •Utilized strong communication skills by approaching customers, making the customers aware of the promotion and developing customer relationships •Exercised my leadership skills to help train new staff on certain campaigns that I had mastered

Associate'S Degree, Interior Design

Bachelor Of Arts (B.A.), Sociology

Activities and Societies: Alpha Phi