Thompson Vou, Pmp, Mhci Email & Phone Number

Exeter, NH, US

New product development of medical device connectivity and associated digital health tools.

Exeter, NH, US

• Vapotherm Access was a digital health application that provided remote patient monitoring and nurse triage services for COPD patients. The platform identified changes in symptoms, facilitated interventions, and.
• Expanded app to become an ecosystem platform designed to enable patient access to multiple service providers such as urgent care, medication delivery and management, telehealth, and screenings.
• Led UX team to research and design a new patient engagement experience that simplified the original app workflows and encouraged positive behaviors and habit development.

Boston, Massachusetts, US

Boston, Massachusetts, US

• Collaborate with UI/UX and development team to deliver features for consumer mobile and consumer web teams.
• Act as product management liaison for Amwell consumer app, Marketing/Analytics, and BI/Reporting business units to review and prioritize their product enhancement requests.
• Created Confluence pages for each business unit to communicate relevant product updates and improve transparency.
• Utilize Google Analytics and Looker to use data/metrics when available to help inform product decisions.

Boston, MA, US

• Created a budget tracking process for review with the Senior Project Manager and Chief Information Officer.
• Controlled $10 million budget for implementation of a new Customer Information/Billing System (CIS).
• Performed user needs assessments and defined functional requirements for application design and modification.
• Served as Commission liaison to consultants, vendors, and internal business units during project design, development, and implementation activities.
• Transformed internal RFP processes from paper-driven/manual to paperless/ streamlined by implementing a cloud-based procurement management system. Reduced 3-5 days waiting time for bidder access to RFP documents..
• Upgraded Oracle PeopleSoft HCM and Financials to version 9.2. Facilitated workshops and remote meetings with internal stakeholders, consultants, and vendors. Managed user acceptance testing.

• Managed $2.5m annual budget.
• Implemented cost control systems including approval of expenditures and reallocation of budget items as necessary. This resulted in achieving a net budget surplus of $56k.
• Facilitated and managed all external financial audits. Achieved $20k reduction of expenses from previous years.
• Implemented the use of cash flow models, budget forecast models, and budget-to-actual reports in Excel, which allowed for proactive management of cash needs.
• Created a collaborative process for budget creation to motivate joint buy-in from budget stakeholders (employees, managers, Board of Directors).
• Implemented Intacct, a cloud-based accounting system, allowing for more complex record keeping and the ability to generate customized dashboards, balance sheets, profit/loss statements, cash flow, and budget.

London, GB

Master Of Health Care Innovation

Executive Education Certificate, Ai For Business Program

Bachelor Of Business Administration (Bba), Business Administration - Accounting, Music Minor