Thomas Andrews Email & Phone Number

Stockholm, Se

Stockholm County, Sweden

Stockholm, Stockholm County, Sweden

Working closely with both Customers and Internal Stakeholders to assist with a varying degree of technical queries and issues. Streamlining currently existing processes alongside brainstorming and creating new processes where needed. Consistently writing a multitude of promotional content pieces to be displayed on the company website.

Stockholm, Stockholm County, Sweden

Worked closely with multiple internal and external stakeholders (e.g. Legal teams, external customer service providers) to improve internal processes at Klarna. Analysed potential issues in the customer journey and oversaw changes to various products, strategies and processes. Implemented new processes while ensuring that financial regulation was adhered to. Wrote both internal and external facing content on said processes and products, including blog posts, FAQs and Social Media posts.

Stockholm, Stockholm County, Sweden

Managed a team of Customer Service Agents - holding 1 on 1 meetings, setting goals and tasks and ensuring KPIs and SLAs were met. Trained and onboarded new team members. Performed in-depth analysis of datasets gathered by my team in order to continuously improve the level of service offered to customers by identifying pain-points along the customer journey.

Stockholm, Stockholm County, Sweden

After moving to Stockholm, I became a Customer Support/Social Media Specialist for Klarna. Communicated with consumers on a daily basis via multiple different channels (phone, email, live chat, social media channels) and ensured that their issues/queries/complaints were resolved with the utmost care. I also assisted with streamlining parts of the customer experience, helping create new services and channels for consumers to use to reach out for help. Held responsibility over communication via social media channels and helped create and distribute content.

Waikerie, South Australia, Australia

In Australia I conducted more rural work, this time picking and packing oranges.This job also entailed very early starts, meaning that punctuality was extremely important. The details of this job required me to get used to working with time pressure, hence meaning that I developed methods and skills to ensure a high quality of work in a short amount of time.

Ayr, Queensland, Australia

During a gap year in Australia I conducted farm work and spent my time picking and packing watermelons. This period taught me more than I had expected; punctuality due to early starts, the ability to lead, listen to and work with my own team of workers, alongside conduct work according to the conditions and weather.

Melbourne, Victoria, Australia

At Hello Fresh, my role was to gain new customers and clients for the company. This helped my understanding of how to cater to and approach different types of customer/client and ensure that they knew that someone was available to listen to their thoughts and concerns should any arise.

Cheltenham, England, United Kingdom

At Sainsbury’s, I worked both at the checkout and on the shop floor. Within this role, it was important to ensure the customer always left the store feeling happy and respected. This job also allowed me to experience a real sense of effective teamsmanship - utilising everyone’s skills and abilities to create a productive, welcoming environment. At the company, I also took the opportunity to take on team-leader style responsibilities, such as organising deliveries.

Cheltenham, England, United Kingdom

The Ellenborough Park Hotel is a luxury four star hotel close to where I grew up. I worked here as a waiter, serving drinks and food to customers and making sure that they were more than content with the time they spent there. Working in such an environment taught me many things, for example; how to work quickly and efficiently whilst maintaining an extemely high level of performance and maintaining proffessionality in the face of adversity.

Woodmancote, England, United Kingdom

For my first job, I worked for over a year when I was 17 at the local pub/bar. This role introduced me to the world of service, allowing me to learn how to work in a prssured environment, how to handle drunk and disorderly customers and how to build a rapport with a customer.

A-Level, Geography, Psychology, Sociology, B,C,B

Gcse, 11 Gcse'S, A*- C