Thomas Olsen Email & Phone Number

Copenhagen, Dk

Copenhagen Dk, Boxmeer Nl

Managing a role in Global IT, Senior management responsibility within the area of Cloud, Network and Infrastructure. Running a multi vendor setup. Report and refer to the CIO.

Where part of a management organisation development team. Tasked with planning, norming and forming a solution architecture section.Furthermore tasked with a interim managerial position in the datacenter.

Copenhagen Area, Capital Region, Denmark

Reported and referred to the Head of Corporate ITIn the position I had managerial responsility for two managment positions:• IT Operations Manager, Infrastructure and Datacenter• IT Support Manager, Support and service management Both leading and managing daily IT service and Operations in a complex regulated infrastructure environment, executed by in-house IT Specialists, vendors, and partners. Datacenter locations were on and off-premise, in a scalable highly virtualized & hybridcloud solution.The infrastructure included Azure services, 365 unified communication solutions, call center platform, distributed antenna system among other things related to Line of Business, Administration, Powerplants, and Utility Operations. Around 1.400 users and some parts of the operations were regulated by authorities due to the NIS directive and CIS controls.Owning projects and joined several Steering committees of various Infrastructure projects, supporting the utilities of the City of Copenhagen and 7 municipalities.

Copenhagen Area, Denmark

Head of IT Backoffice at Copenhagen Airports, responsible for running IT Operations, server-, software- and application management.Work in close relation with the airport business units and the project department, as well as the infrastructure, surveillance, and infrastructure management departmentsThe IT Backoffice is 3rd level and roughly divided into these groups of skills:• Microsoft servers, VMs, and SAN infrastructure.• Linux core business applications and SAP.• Database design, maintenance, and operations.• Surveillance and monitoring configuration integrated across all platforms.• SharePoint development and integration.• Applications management, app-, systems development, and integration.• Middleware applications, Air Space Management Control System, and ground radar team.• Problem manager• Change manager• Handling of external relations, authorities, and vendor relationsThe infrastructure where divided between administrative and authorities regulated areas, due to ATSEP specifications and air traffic regulation.

Copenhagen Area, Denmark

Head of IT Operations at Danish Commerce and Companies Agency, now merged into the Danish Business Authority. The responsibility consisted of independent management, responsibility for employees and strategic leadership within IT operations, systems management and support. I reported and referred to the board. Technical responsibilities, and head of:• Incident- problem- and change management processes.• Backup/restore and SAN, both disk and tape storage.• Active / Passive datacenter, dark site and utilities.• Archiving and document supervision • MS and Linux Servers • Workplace management• Telephony and mobile devices• Intrusion detection and prevention systems• Helpdesk SPOC of the IT department.• All levels of IT support and service management.• IT budgeting and purchase. • Media contact and public relations regarding the agency IT operations.Furthermore i worked in close relation with application- project- and service delivery managers, vendors, contractors, authorities and stakeholders surrounding the IT environment.I furthermore worked on:• Changing parts of the prequalification guidelines to match future IT operations, management and reporting within the agency's terms and systems, rather than the vendors default.• Risk analyzing on all systems and networking components, and review of the patch- and operations policy.• Activated a security-, monitoring-, desktop- and production system modernization.As a member of the senior management group, i worked in close relation with authorities and the board, in common effort to serve the political processes. Responsible of unraveling and report on behalf of all IT operations.I supported the Danish Commerce and Companies Agency transformation into the digital future, according to the governments 2015 modernization program.

Glostrup Area, Denmark

IT Support Manager at the Hospital. The manager role consisted of independent leadership and responsibility for employees, trainees and a CSR positions. I managed the attraction, recruiting, retention and dismissal of employees within the IT Support. Maintained and managed people skills development, related to individual job functions and responsibilities among the IT specialists. Reported and referred to the CIO at the Hospital.Technical responsibilities, and head of:• Incident management• Service desk, SPOC of the IT department• 1+ 2 level IT Support at the hospital site, external locations and VPN distance workers• IT Procurement services• Imaging and deployment with RIS and SCCM• Hardware delivery as well as secure and environmentally safe disposal• MD 110, Cisco Call Manager and mobile telephones• Disinfectable and washable clinical PCs and accessories, compliant to medical directives• Print solutions ranging from Mainframe, NT based and fax systems, to labels and patient bar code wristbands• Project support both locally managed, in collaboration with contractors, vendors or The Capital Region of DenmarkResponsible of unraveling and report on behalf of the IT department, if any incidents have affected the hospitals daily operations. Furthermore i managed to follow up on SLAs through Service Delivery Managers at our sourcing partners, vendors, local department managers and all stakeholders surrounding the operations, service management and support role.

IT Operations GII1 Denmark. Different jobfunctions and responsibilites over the years from 1 to 3 level IT support, roles within projects, operations, systems monitoring and servicemanagement.This includes datacenter and backups facilities.

All sorts of security work at different levels, including VIP and covert operations.

Served in UN and NATO missions. 2 Brigade HQ COYs and Main Battle Tanks.

Patrol guard and responding to alarms, supervised by security monitoring centres. This was fieldwork on my own, mostly at night. Occasionally i brought a K9.

Metalsmith and welder. All sorts of traditionally smiths jobs, both building new, fitting and repair of industrial installations. I mostly welded krane sections for Krøll Cranes for russian export, and burners for Danish coal powerplants made of special Hardox steel. I also welded all the mounts for the suspensions of the stairs and landings, hanging at the planetarium in Copenhagen.

3 Years as a trainee after 1 year of technical basic training.

Master Of It, Leadership And Management., Leadership, Enterprise Arhitecture, Project Portfolio Management, Digitalization, Strategy.

Au, Academy Profession (Ap) Degree In Leadership & Management

Activities and Societies: Participated in a interdisciplinary leadership network, where we discussed leadership challenges.The 60 ECTS.

Organizational Leadership

Gives entry credits for the Academy Profession (AP) Degree in Leadership & Management

It Supporter

IT Support education. Both theory and practical work experience. This course was held by Handelsgymnasiet Mariager fjord at Teknisk skole.

Smith, Metalsmith/Welder

Sailor Cadet, Ship Assistant

Flagship of the Danish Merchant Marine