Customer Success Manager
CurrentLeads the delivery of consulting services to ensure customers’ success by reducing risks and employing leading practices. Aids in maximizing customers’ long-term success by driving adoption across all stakeholders and employees. Plans, coordinates, and delivers monthly, quarterly, and end of year check ins/closeouts with customers at the end of the cycle. Identifies and communicates up-sell opportunities with the Account managers, to increase ARR. Responsible for developing lasting relationships, answering questions, and coaching customers through leading practices.