Caleb Thorsteinson Email & Phone Number

Building platform behind the next generation of pipeline generation tools for businesses.

Seattle, Washington, United States

Deploying, scaling, and orchestrating custom built LLMs to automate customer self service.

Seattle

Designing and delivering real-time enterprise chat translation for customer service

Greater Seattle Area

Responsible for driving integration between Microsoft Dynamics 365 and LinkedIn Sales Navigator

Greater Seattle Area

TPM - Sales IntelligenceWorked closely with Microsoft's internal sales team to deliver internal solutions with AI insights that help telesellers and account executives manage leads and opportunities. Engaged with Customer Growth Analytics, Core Services Engineering, and Marketing to deliver two internal solutions:Daily Recommender:An all in one portal for account executives to manage the many existing accounts that they have. Integrates AI insights from multiple partner teams to surface recommended account actions. Provides easy access for scheduling calls with customers, and traversing the web of sales information for accounts.Lead Optimizer:A data driven scoring platform which prioritizes incoming leads for telesellers to call. Had a major impact on the conversion rating of leads to opportunities.Primary Responsibilities:- Coordinating global internal roll out of Sales Intelligence solutions- Developing and running support processes- Working with leaders across marketing, business, and engineering to ensure project alignment and delivery- Leading brownbag sessions with sales team members to educate engineering and data science about sales domain- Acting as scrum master for the engineering team

Greater Seattle Area

Continuously worked to provide, and maintain features for GigJam. Working across the design and engineering teams to create a valuable product. Feature work includes:Linking / Redaction UI improvement:Responded to customer feedback and redesigned two of the major interactions for the product: redaction and linking. Users were frustrated with the unforgiving process of redaction so it was simplified, and put into a dedicated mode that gave much finer control. Similarly the access point and process of linking cards was drastically simplified. One of the key issues with linking was its lack of discoverability, and now it's a click away from the card menu. These enhancements address key usability issues and not only make the product easy to use, but fun.Expiration / Subheader feature:Drove the client team to create two new features for the product. Gig expiration is a market response to the new trend of ephemerality in apps, giving users the power to share without the burden of maintaining that information. The subheaders provide a consistent but dynamic framework for cards to perform contextual actions. Together these changes simply the flow of the product and empower customers.Triaging, PM subbing, demo:Acted as a core member of the PM team, making time-sensitive decisions and assisting other PMs as needed. Led client triage and focused on addressing issues with the greatest user and business impact. While other PMs on the team were out, acted in their place and made decisions in their place, allowing teams to continue development uninterrupted. As a reliable team member, other PMs know they can count on me, and I can act as a leader in their place.

Seattle

Extended and documented a JavaScript library. I refactored the library reducing it's size by a factor 2x, and improving performance. I also documented the library, both private operations that are limited to the internals of the organization and publicly to developers who use the library.

Redmond

Worked with a team of applied scientists under the Ambient Computing and Robotics division to develop an internal tool that utilizes drones, neural networks, and computer vision, for ambient presence detection and response.Most work was performed under an NDA.

University Of Washington

Develop community and mentor two staffs of resident advisers. Present professional development opportunities to staff and work individually to develop the communities on their floors.Lead and mentor hall council executive board members and assist them in event planning.

Seattle

Assisting the professor in lecturing, developing coursework, and reviewing student submissions for a variety of undergraduate and graduate courses offered at the University of Washington in the Information School including:Search Services (INFO 320)- Developed new course material that was published on Github- Provided technical assistance to student teams working with Solr and Nutch based services- Carefully evaluated search services on carefully selected criteriaProfessionalism (INFO 386)- Provided lectures on how to develop a professional image using social media- Assisted students with the development of LinkedIn profiles and improved SEO of student portfoliosSingle Page Application Development (INFO 598)- Assisted students with JavaScript development questions- Helped students properly use AngularJS to effectively design applications- Created tutorials for students to follow in helping them get familiar with custom libraries

Seattle

Build a community for over 60 residents, plan and work together with a team of professional staff, organize events for hundreds of students, and respond to emergency situations that occur within the residence hall.