Thorsten Halbig Email & Phone Number

Wülfrath, Nrw, De

Düsseldorf, Nordrhein-Westfalen, Deutschland

- Manage & operate processes, activities & functions to ensure end-to-end service delivery of IT infrastructure and applications to given SLAs– Influence design of new / changed services reg business requirements, ensure that all areas are following given process(es). – Work with externally sourced MSI resources to deliver assigned ITSM processes / Multi Supplier Integrator- Establish & maintain interfaces to ext. & int. suppliers-Manage reporting & analytics with to identify… Show more - Manage & operate processes, activities & functions to ensure end-to-end service delivery of IT infrastructure and applications to given SLAs– Influence design of new / changed services reg business requirements, ensure that all areas are following given process(es). – Work with externally sourced MSI resources to deliver assigned ITSM processes / Multi Supplier Integrator- Establish & maintain interfaces to ext. & int. suppliers-Manage reporting & analytics with to identify improvements Show less

Düsseldorf, Nordrhein-Westfalen, Deutschland

Düsseldorf Und Umgebung, Deutschland

- Team Lead- Service Management / technical coordination / technical integration- Offshore Management- Vendor Management- ITIL process implementation- Incident- / Change- / Problem Management

Düsseldorf Und Umgebung, Deutschland

Consulting- Lead on-site teams- Service Management / technical coordination / technical integration- Big Data (analysis, evaluation, consolidation, dashboards)05/2018 - 07/2018Project / Goal:Testing a new mobile OS for a leading US hardware provider (Mobile Devices) in the fieldFunction / Task:- Interface / point of contact between customer and Altran- Analysis of requirements- Review of Testcases- Analysis, adjustment and coordination of… Show more Consulting- Lead on-site teams- Service Management / technical coordination / technical integration- Big Data (analysis, evaluation, consolidation, dashboards)05/2018 - 07/2018Project / Goal:Testing a new mobile OS for a leading US hardware provider (Mobile Devices) in the fieldFunction / Task:- Interface / point of contact between customer and Altran- Analysis of requirements- Review of Testcases- Analysis, adjustment and coordination of Testroutes- Evaluation and documentation of testdata- Evaluation (und realisation) of field tests- Analysis, review and Evaluation of the complete test surrounding, environment and scenarios- creation of Management Project report01/2018 - today- project aquisition- skill evaluation06/2017 - 12/2017Consulting as TeamleadSoftware Development Projekt- Re-Desing und feature implementation- Mission Control Software MAVinci Desktop for autonomous flight planning and controlling and later data processing of unmanned drones of e.g. topographical surveyFunction / Tasks:- Lead of multinational project teams- responsible for coordination between internal teams- responsible for coordination between Altran teams and customer teams and responsible stakeholder- creation, controlling and support of Agile und Kanban boards in Jira as well as evaluation- contact for Projectmanagement and TaskForceManagement- Organisation und lead of on-site und online meetings Show less

Düsseldorf Und Umgebung, Deutschland

Goal:• integration of mobile payment Services / AddOns• coordination and implementation of project parts with external and internal stakeholder• implementation, consolidation and evaluation of Big Data• handover of regular / daily tasks for 2nd Level SupportFunction/Tasks:• Technical integration of complex global IT-Systemes• technical integration of global IT systems, consultation and coordination of relevant experts and teams • troubleshooting• creation… Show more Goal:• integration of mobile payment Services / AddOns• coordination and implementation of project parts with external and internal stakeholder• implementation, consolidation and evaluation of Big Data• handover of regular / daily tasks for 2nd Level SupportFunction/Tasks:• Technical integration of complex global IT-Systemes• technical integration of global IT systems, consultation and coordination of relevant experts and teams • troubleshooting• creation and implemantation of documentation and procedures• operational reporting incl. Analysis of system specific KPIs• Big Data integration, definition, analysis and Evaluation (Splunk)• Big Data creation of operational dashboards• Big Data consolidation between other subprojects• Vendor management• Setting up ServiceManagement according ITIL with vendor• (incident management , change management, problem management)• Familiarization and training of mutlinational colleagues (Offshore Team)• Setting up, implementation, responsibility and lead of service relevant meetingsSuccess:• ProxyCard (mobile credit card payment service): Successful GoLive/ Commercial Launch for Visa und Mastercard in 2015 Show less

Düsseldorf Und Umgebung, Deutschland

Vodafone International Consumer Services: Consumer Cloud Service, mobile addressbook for Smartphone and Vanilla devices Project / Goal:• Setting up ServiceManagement according ITIL • Support of Service Lifecycle Management• Integration / Rollouts • implementation , Integration Big Data• controlled operationFunction / Task:• setup, implementation, responsibility and lead of regular ServiceManagement meetings with vendor• ServiceManagement setup and… Show more Vodafone International Consumer Services: Consumer Cloud Service, mobile addressbook for Smartphone and Vanilla devices Project / Goal:• Setting up ServiceManagement according ITIL • Support of Service Lifecycle Management• Integration / Rollouts • implementation , Integration Big Data• controlled operationFunction / Task:• setup, implementation, responsibility and lead of regular ServiceManagement meetings with vendor• ServiceManagement setup and integration according ITIL with vendor,consolidation of Incident Management , Change Management, Problem Management• Technical integration of global IT-Systems• Troubleshooting• creation and implemantation of documentation and procedures• Betriebliches Berichtswesen inkl. Analyse systemspezifischer KPIs• Big Data Integration, definition, analysis and evaluation (Splunk)• Big Data creation of operational dashboards• Big Data consolidation with sub projects• Vendor management• Familiarization and training of mutlinational colleagues (Offshore Team) Show less

Düsseldorf Und Umgebung, Deutschland

Vodafone International Consumer Services: DRM, Vodafone Music Service, Java Download Plattform, Mobile TVProject / Goal:• Service operations of Infotainment Services• Vendor Management• Project SupportFunction / Task:• 2nd Level Support, Incident- und Problemmanagement• SW Installation & Rollout • Creation, implemantation and maintenance of documentation and procedures• Reporting incl. KPI analysis• Scripting (Solaris)• Training of new… Show more Vodafone International Consumer Services: DRM, Vodafone Music Service, Java Download Plattform, Mobile TVProject / Goal:• Service operations of Infotainment Services• Vendor Management• Project SupportFunction / Task:• 2nd Level Support, Incident- und Problemmanagement• SW Installation & Rollout • Creation, implemantation and maintenance of documentation and procedures• Reporting incl. KPI analysis• Scripting (Solaris)• Training of new colleagues• Administration und Decomissioning of global IT systems• Integration of new services, releases and updates / patches• Administration / Support middleware (JBoss, Apache, Tomcat)• Integration and Support for Monitoring und Reporting• 24h/356 callout• Single Point of Contact int. / ext. stakeholder Show less

Düsseldorf Und Umgebung, Deutschland

Vodafone D2 GmbH, DüsseldorfProject / Goal:• Service operations• 2nd Level SupportFunction / Task:• Software Installation & Rollout• Troubleshooting• Security-Tests• Documentation• reporting incl. KPI analysis• Scripting (Solaris)• Projectwork in IT environment• Implementaiton and support of new services and systems• Service / System support, planning and acceptance and software updates• planning, coordination and support of IT… Show more Vodafone D2 GmbH, DüsseldorfProject / Goal:• Service operations• 2nd Level SupportFunction / Task:• Software Installation & Rollout• Troubleshooting• Security-Tests• Documentation• reporting incl. KPI analysis• Scripting (Solaris)• Projectwork in IT environment• Implementaiton and support of new services and systems• Service / System support, planning and acceptance and software updates• planning, coordination and support of IT Multi Purpose Platform decomissioning• Vendormanagement• organisation and execution of escalation meetings Show less