Thomas Lee Email & Phone Number

Greater Los Angeles Area

Concierge at new luxury high-rise apartment building in Downtown Los Angeles. Provide wide array of services aimed at resident retention and satisfaction. Created a variety of informational collateral and a monthly interactive newsletter. Plan and execute an ongoing series of resident events and serve as photographer at resident events. Created an original concierge database. Work closely with leasing and maintenance teams to enhance resident satisfaction.

Greater Los Angeles Area

Lead concierge at new twin luxury apartment communities in Downtown Los Angeles. Provided extensive range of services aimed at resident satisfaction and retention. Created the G+G Gazette, the monthly newsletter, wrote and design informational collateral for display and distribution, planned and executed an ongoing series of events, served as community photographer, developed a concierge database and helped systematize a variety of resident service functions to maximize efficiency. Helped train and supervise other members of concierge team. Worked closely with leasing and maintenance teams to enhance resident satisfaction.

Pasadena, Ca

Guest Services Coordinator at historic private club located on the Caltech campus. Responsible for a wide array of hotel services including reservations for both rooms and food and beverage outlets, checking guests in and out, providing local visitor information, coordinating reciprocal arrangements for members of other private clubs and more.

Greater Los Angeles Area

Concierge at landmark Los Angeles-area luxury hotel with upscale international clientele. Helped ensure guest satisfaction and improve departmental efficiency during heavy customer service contact with thousands of guests each year. Emphasis on hospitality, creativity, resourcefulness, strong communication skills and problem-solving abilities. Provided tourist information, dining and entertainment recommendations, travel arrangements, shopping assistance, event planning and business services. Designed original maps, informational collateral and created custom concierge database.

Greater Los Angeles Area

Concierge at Century Park, an upscale Century City office complex. Organized tenant events for 300-plus people for Earth Day, Concierge Day and Rideshare Day, as well as smaller functions for holiday parties and the quarterly speakers series called Knowledge Is Power. Wrote and designed newsletter, fliers, posters, informational handouts and other collateral. Provided a variety of traditional concierge services including restaurant reservations, limousine service, travel assistance and business services. Created custom concierge database in Microsoft Access. Used computer skills to update business and accounting forms and train colleagues.

Greater Los Angeles Area

Concierge at upscale Beverly Hills hotel catering to high-end international clientele. Provided a wide array of traditional concierge services including travel arrangements, dining and entertainment recommendations, business services and more.

Greater Los Angeles Area

Communications Coordinator for California’s sixth largest property management firm. Transformed one-person department into subsidiary company with $250,000 in billing in a two-year period. Wrote, designed and oversaw production of brochures, fliers, post cards, posters, logos, signage and more for dozens of apartment buildings in four states and for the company's corporate and regional offices. Produced the company newsletter, wrote news releases and served as the company photographer.

Greater Los Angeles Area

Concierge for adjacent luxury Marina del Rey apartment communities. Created community newsletter, produced all copy and photos and supervised production. Developed and produced an assortment of promotional and marketing materials and created or redesigned many of the leasing office business forms. Planned and executed an ongoing program of special events for residents, including monthly brunches for 100-150 people, movie nights and more. Provided numerous traditional concierge services and systematized a variety of customer service functions.

Adobe Creative Suite

Activities and Societies: Took computer application classes in Adobe Photoshop, Adobe InDesign, Adobe Illustrator, Adobe Dreamweaver &.

Bachelor’S Degree, Journalism

Photography, Creative Writing