Tom Robson Email & Phone Number

Salt Lake City, UT, US

Greater Salt Lake City Area

Project managed International Payroll and Stock Administration projects utilizing Smartsheet, ASANA, JIRA, and Sharepoint technologies.

Sandy, Utah

• Syscon Automation is an Industrial Control System Integrator that provides Utah based Manufacturers Automation solutions and services. I helped Syscon set the stage for company growth by implementing business process.
• Developed first strategic marketing plan
• Grew end user year over year sales segment revenue by over 350%
• Sold/closed a significant $360k Tesla Giga-factory contract
• Redesigned and relaunched SEO optimized web site
• CRM adoption and formal funnel management processes implemented

Greater Salt Lake City Area

• Lead major internal project to attain the industries coveted Control System Integrators Association Certification – passing a rigorous two-day System Integrator business best practices audit
• Business Process Mapping: developed and documented business processes to set the stage for continuous improvement and ultimately company growth
• Implemented repeatable streamlined PMI PMBOK recommended best practices
• Planned and facilitated strategic planning meeting for company leadership team
• Project managed industrial automation technology implementation projects for major customers in the Food & Beverage, Material Handling and Automotive industries

Greater Salt Lake City Area

• I managed high dollar cross functional technology deployment projects for large business, government and education customers. Including the multi year, 24.7 million dollar State of WY Department of Education's Wyoming.
• Post-sale implementation of multi-site Wide Area Networks
• Technologies included: Metropolitan Optical Ethernet, GeoMax, DSLAM, and Ethernet over Copper
• Over 300 projects managed; over 20 active projects managed at any given point in time
• High customer satisfaction ratings; averaging 4.7 out of 5
• Attained Project Management Institute’s Project Management Professional (PMP) certification

• I managed customer success and customer advocate marketing programs designed to directly engage Business clients to strengthen relationships and retain business. Programs included: Voice of the Customer reference.
• Managed the development of an award-winning Customer Lifecycle contact approach designed to present the right relationship sensitive marketing messages at the right time - Targeted marketing elements included Welcome.
• Led Qwest to adopt the Net Promoter customer satisfaction survey platform
• Developed the Business Portrait program for Sales Executives to use in Social Media and e-Marketing

Greater Salt Lake City Area

• Channel marketing manager dedicated to the enablement and success of the direct sales channel. Responsible for promotion roll out, customer retention and new product marketing via sales force awareness. Created Qwest’s.
• Developed and project managed the entire Voice of the Customer (VOC) program from development to launch to permanent ongoing marketing program. VOC has influenced well over 20 million dollars in MRC since the program’s.

• I managed the B2B relationship between Qwest and Focus Communications – an outsourced contact center vendor – headquartered in Ogden UT.
• Onsite vendor manager assigned to drive higher revenue, customer service quality, and improved results
• Managed vendor to exceed Qwest’s expectations and forecasted plan regarding revenue, customer transaction surveys, average hold time, service levels and per 100 call objectives
• Implemented a Sales Rock Star recognition and incentive program that fostered individual and team competition within the call center and rewarded peak performers on a monthly basis
• Coached team leaders and managers to higher performance

• I managed and led a team of 8-10 major account executives serving Utah’s large business segment.
• Developed and implemented a strategy to realign account modules to better serve designated Major accounts that billed over $25K per month
• Recruited, hired, coached and retained top sales talent
• Retained and grew a base of 1.7M dollars in revenue
• 2004 results: finished 8th out of 45 BMG sales teams in net new revenue attainment
• 2003 results: increased total billed revenue by 9% during a time of line loss and price compression

• Marketing single point of contact for the Utah/Idaho/New Mexico sales branch - tasked with executing regional marketing plan designed to help Sales Account managers exceed monthly quota.
• Managed 22 customer marketing events; achieving a 177% ROI - Developed and implemented a series of Business Continuity/Disaster Recovery customer seminars post 9/11 that helped customers learn what they could do to be.
• Catalyst for providing corporate marketing with ideas for new product development and marketing programs
• Recognized for outstanding Leadership in 2002 by the Qwest Field Marketing organization

Mba

Activities and Societies: University of Utah Business Alumni Association Member 1999-present

Bachelor'S, Organizational Training & Development

Associate Of Arts