Project managed International Payroll and Stock Administration projects utilizing Smartsheet, ASANA, JIRA, and Sharepoint technologies.

Syscon Automation is an Industrial Control System Integrator that provides Utah based Manufacturers Automation solutions and services. I helped Syscon set the stage for company growth by implementing business process improvements and strategically grow via Inbound Marketing (HubSpot) adoption and Sales management best practices implementation. • Developed first strategic marketing plan• Grew end user year over year sales segment revenue by over 350%• Sold/closed a significant $360k Tesla Giga-factory contract• Redesigned and relaunched SEO optimized web site• CRM adoption and formal funnel management processes implemented• KPI scorecards developed and formal sales processes implemented• Recruited and hired Syscon's first Sales Engineer• Grew Social Media followers by more than 500% to foster low cost brand awareness

• Lead major internal project to attain the industries coveted Control System Integrators Association Certification – passing a rigorous two-day System Integrator business best practices audit• Business Process Mapping: developed and documented business processes to set the stage for continuous improvement and ultimately company growth• Implemented repeatable streamlined PMI PMBOK recommended best practices • Planned and facilitated strategic planning meeting for company leadership team• Project managed industrial automation technology implementation projects for major customers in the Food & Beverage, Material Handling and Automotive industries

I managed high dollar cross functional technology deployment projects for large business, government and education customers. Including the multi year, 24.7 million dollar State of WY Department of Education's Wyoming Equality Network project that connected over 400 schools and state agencies.• Post-sale implementation of multi-site Wide Area Networks• Technologies included: Metropolitan Optical Ethernet, GeoMax, DSLAM, and Ethernet over Copper• Over 300 projects managed; over 20 active projects managed at any given point in time• High customer satisfaction ratings; averaging 4.7 out of 5• Attained Project Management Institute’s Project Management Professional (PMP) certification

I managed customer success and customer advocate marketing programs designed to directly engage Business clients to strengthen relationships and retain business. Programs included: Voice of the Customer reference program, targeted Customer Appreciation, Customer Councils, and Customer Lifecycle eMarketing. Effectively managed the group’s $2 million-dollar budget. Managed a team of marketing professionals and agency vendors.• Managed the development of an award-winning Customer Lifecycle contact approach designed to present the right relationship sensitive marketing messages at the right time - Targeted marketing elements included Welcome to Qwest email, Contract expiration/renewal email, marketing automation up sell email campaigns, and pure customer appreciation gift campaigns• Led Qwest to adopt the Net Promoter customer satisfaction survey platform • Developed the Business Portrait program for Sales Executives to use in Social Media and e-Marketing

Channel marketing manager dedicated to the enablement and success of the direct sales channel. Responsible for promotion roll out, customer retention and new product marketing via sales force awareness. Created Qwest’s nationally recognized and award-winning Voice of the Customer advocate/reference program.• Developed and project managed the entire Voice of the Customer (VOC) program from development to launch to permanent ongoing marketing program. VOC has influenced well over 20 million dollars in MRC since the program’s 2007 inception by providing high quality references to help close sales- Turned a clearly identified go to market weakness into a competitive advantage for Qwest’s large business, government and education sales teams- Significantly improved both sales rep productivity and shortened the sales cycle by more than 33% for opportunities requiring references- Grew the total number of formal reference customers by more than 230%- Published over 130 recorded reference video interviews and 60 case studies in 3 years- VOC content now proliferates almost every element of Qwest’s marketing mix (lead generation, advertising, Qwest.com, analyst relations and sales

I managed the B2B relationship between Qwest and Focus Communications – an outsourced contact center vendor – headquartered in Ogden UT.• Onsite vendor manager assigned to drive higher revenue, customer service quality, and improved results• Managed vendor to exceed Qwest’s expectations and forecasted plan regarding revenue, customer transaction surveys, average hold time, service levels and per 100 call objectives• Implemented a Sales Rock Star recognition and incentive program that fostered individual and team competition within the call center and rewarded peak performers on a monthly basis• Coached team leaders and managers to higher performance

I managed and led a team of 8-10 major account executives serving Utah’s large business segment. • Developed and implemented a strategy to realign account modules to better serve designated Major accounts that billed over $25K per month• Recruited, hired, coached and retained top sales talent• Retained and grew a base of 1.7M dollars in revenue• 2004 results: finished 8th out of 45 BMG sales teams in net new revenue attainment• 2003 results: increased total billed revenue by 9% during a time of line loss and price compression

Marketing single point of contact for the Utah/Idaho/New Mexico sales branch - tasked with executing regional marketing plan designed to help Sales Account managers exceed monthly quota. • Managed 22 customer marketing events; achieving a 177% ROI - Developed and implemented a series of Business Continuity/Disaster Recovery customer seminars post 9/11 that helped customers learn what they could do to be prepared for disaster type events- Qwest’s local marketing lead during the 2002 Winter Olympic Games; hosted hundreds of customers who visited and toured Qwest’s Olympic Network Operations Center during the games- Hosted a series of customer appreciation golf outings held in AZ, UT, ID, NM, OR, and WA • Catalyst for providing corporate marketing with ideas for new product development and marketing programs• Recognized for outstanding Leadership in 2002 by the Qwest Field Marketing organization