Thu Pham Email & Phone Number

New York, New York, United States

- Act as the primary interface between first/second line support and core engineering teams, handling work requests for diagnosis and implementation, and providing support for internal and external customers.- Reproduce technical problems, diagnose causes, and identify temporary and interim-term solutions, distinguishing between application database, operating system, network, and hardware issues.- Develop appropriate fixes or SQL scripts to resolve customer problems, debug applications, and log newly identified defects.- Properly document detailed investigational results, provide accurate and complete problem resolution documentation for future reference and management reporting, and participate in the creation and maintenance of knowledge base data.- Present complex technical information to non-technical audiences, continually increasing subject matter knowledge on Medidata products, and interacting with other Medidata teams to ensure application efficiency and effectiveness.

New York, New York, United States

- Developed and implemented two database models for real-time container usage data and user input, facilitating efficient and reliable decision-making for daily business operations. These models were utilized by over 50 employees across MSC USA, supported by a user-friendly VBA interface.- Established three data retrieval processes leveraging APIs, SSIS packages, .NET libraries, and SQL procedures. These processes ensured regular data updates and triggered immediate notifications to relevant stakeholders upon detecting anomalies, eliminating the need for manual monitoring and minimizing error-related costs.- Created, implemented, and maintained 13 automation protocols using Automation Anywhere, streamlining various back-office procedures. This automation significantly reduced the workload of 20 full-time employees, slashed manual processing time by 50%, and mitigated operational risks by 20%.- Designed a dynamic system that employed APIs, PowerShell scripts, and SQL procedures to trigger and deploy bots. Additionally, developed a VBA user interface empowering users to manage and modify bot schedules. This tool optimized bot runner utilization and reduced idle time by 30%.- Recognized as the Employee of the Month in November 2020 and selected to participate in the nationwide High Potential Program 2021, a prestigious initiative targeting high-performing individuals with demonstrated excellence and leadership potential in their work.

Ho Chi Minh City, Vietnam

- Successfully developed and implemented executive strategies encompassing team recruitment, camp activity design, participant recruitment, online reputation building, and offline marketing campaigns. These initiatives paved the way for the remarkable achievements of hosting two successful hospitality leadership summer programs in 2016 and 2017, accommodating 65 campers and supported by 12 mentors.- Skillfully executed a comprehensive fundraising plan, which involved extensive research for available resources, proposal writing, and engaging potential donors. As a result, a substantial amount of $8000 USD was successfully raised through sponsorship from seven contributors, alongside establishing partnerships with six prestigious five-star hotels.- Efficiently managed the HiLL Facebook fan page by curating and posting engaging content, conducting a thorough analysis of similar pages, optimizing target audience outreach, collaborating with media organizations, and running impactful advertisements. These efforts contributed significantly to the page's growth, amassing over 5000 followers by October 2017.

Washington, District Of Columbia

- Assisted the Managing Director in the candidate selection process by conducting a thorough data analysis on a pool of 133 applicants. Leveraging a dataset provided by the Department of Employment Services, this analysis efficiently identified promising candidates, reducing the overall process time by 50%. As a result, the Director was able to expedite the identification of suitable candidates for the role.- Recognized by leadership for expertise in reviewing administrative issuances, specifically regarding the implementation of a Digital Taxi Solution for the Department of For-Hire Vehicles. Successfully revised and improved twenty-five key points within the document, enhancing reader comprehension and ensuring clarity of information.- Played a pivotal role in supporting the Marion S. Barry Summer Youth Employment Program by working closely with 44 youths. Together, we produced over 50 unique artworks for the program's second annual youth arts showcase. This event garnered significant attention, attracting a large audience of more than 500 participants, further highlighting the talent and creativity of the young participants.

Dallas/Fort Worth Area

- Strategized and executed a comprehensive outreach plan that successfully attracted twelve American students and twenty-three international students to participate in the trio-buddy program.- Acted as a valuable liaison between American and international students throughout the program, ensuring smooth communication and fostering strong relationships. This effort contributed to an impressive average participation rate of 85% for all events held during the academic year. The program received 100% positive feedback from the participants, highlighting its effectiveness and positive impact.- Collaborated closely with the President to organize two bonding days and two feedback sessions specifically designed for board members. These well-planned events facilitated team cohesion and provided opportunities for open communication and constructive input.

Dallas/Fort Worth Area

- Recognized as the recipient of the TCU Inclusiveness & Intercultural Services' Outstanding Student Organization award.- Successfully enlisted 27 mentors and 35 students for our mentorship program, along with 16 American and 32 international students for our trio-buddy initiative.- Organized and hosted 13 engaging events throughout the year, effectively generating $1500 in funding from the Student Government Association to support two important programs.

Ho Chi Minh City, Vietnam

- Successfully reviewed and analyzed data of more than 13,000 clients resulting in the development of a new monthly report requirement which broadened business intelligence for the leaders of the organization.- Developed a Product Feature Competitive Analysis for the company regarding travel protection. Based on my recommendation, the company adopted five modifications for their product.- Completed benefit calculations while assisting actuarial associates with client work.

Ho Chi Minh City, Vietnam

- Garnered a total of 89 applicants for our 2 member recruitment drives, resulting in the selection of 33 exceptional candidates.- Designed and implemented 2 comprehensive training programs and coordinated 2 engaging bonding events for our esteemed members.- Orchestrated a highly impactful entrepreneurial workshop, which catered to the learning needs of 54 high school and college students.- Collaborated closely with the Program Chair to develop effective HR policies and meticulously managed personnel records for 6 departments.

Dallas/Fort Worth Area

- Provided valuable support to the Hall Director (HD) and Assistant Hall Director (AHD) in efficiently managing the operations of the residence hall.- Maintained vigilant visual oversight of the building, warmly welcoming residents, staff, and guests as necessary.- Facilitated the proper checkout of building equipment to residents in accordance with established protocols and offered assistance to individuals unfamiliar with the layout of the building.

Ho Chi Minh City, Vietnam

- Assisted the project manager with various administrative tasks such as drafting new plans, maintaining the project schedule, and conducting research on current environmental issues.- Organized and executed the highly successful educational series "The Five Elements" and the engaging event "The Magical Shield," which attracted over 200 elementary students.- Received recognition for our efforts by securing the 3rd Prize in the Green Economy Competition.

Master Of Science - Ms, Data Science - Artificial Intelligence, 3.98

Bachelor Of Arts - Ba, Actuarial Mathematics, Economics

Activities and Societies: Vietnamese Students Association, Leaders for Life, Beyond Borders, International Students Association, Chinese.

High School Diploma

Activities and Societies: Order of the Heart

Education record