Thu Thieu Email & Phone Number

Ho Chi Minh City, Vietnam

- Lead all sales operations, set best practices, and perform internal audits designed to evaluate performance, as well as identify opportunities for more efficient operational processes.- Estimate, negotiate, and quote prices, credit or contract terms, and delivery dates.- Perform administrative duties, such as preparing sales budgets and reports, keepingsales records, and filing expense account reports.- Ensure completed delivery of products

Ho Chi Minh City, Vietnam

- Build, manage and develop long-term Ecommerce relationships in order to achieve the targeted sales revenue.- Own account KPI management including selling-in, consumer sales target setting, demand planning, account P&L management.- Negotiate annual agreements with brands.- Develop plan, KPI and JBP to achieve for each month/year.- Lead the development and execution of activities plan with merchandising and media team for seasonal/monthly campaigns and initiatives.- Resolve any issues and problems faced by customers and deal with complaints to maintain trust.- Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics

· Manage Amazon Seller Central inventory and customers’ orders· Pro-actively work cross-functionally with the logistics, finance and marketing departmentsto manage inventory, costs and product information.· Respond to and report on customer feedback· Manage promotional activities, planning advertising campaigns to increase conversionrate while maintaining budget limits· Maintai nproduct content in eCommerce platform and manage product database, publishing new content as it becomes available.· Optimize the online experience by driving traffic, optimizing search, and enhancing conversion-driving content· Lead development and effective management of eCommerce content to drive SEO goals,page rank and findability of products· Help manage online marketing presence· Assist with forming company’s overall digital marketing strategy· Perform other special projects as assigned

· Inputting orders, ensuring they are processed according to customer requirements, andensuring all orders are accurate and delivered on time.· Maintain organized sales records and report month-end goal setting to the Operation Manager· Manage completing orders and keeping customers informed of delays and delivery dates· Monitor and organize inventory while effectively tracking new services and products forsale· Contribute to overall customer satisfaction by promptly answering emails· Collaborate with senior sales staff in weekly meetings by creating and maintainingmonth-end sales reports· Working with staff members from other departments such as marketing, research/designand financing to optimize sales

· Deal directly with customers either by email· Respond promptly to customer inquiries· Handle and resolve customer complaints· Obtain and evaluate all relevant information to handle productand service inquiries· Provide pricing and delivery information· Perform customer verifications· Set up new customer accounts· Process orders, forms, applications and requests· Organize workflow to meet customer timeframes· Direct requests and unresolved issues to the designated resource· Manage customers' accounts· Keep records of customer interactions and transactions· Record details of inquiries, comments and complaints· Record details of actions taken· Prepare and distribute customer activity reports· Maintain customer databases· Manage administration

· Provide troubleshooting assistance for customer orders, account statuses and relevant problems· Provide data and guides to help the sales team· Develop and monitor performance indicators· Manage sales tracking tools and report on important information· Keep record of sales trends· Liaise with account managers to develop specific sales strategies· Stay up-to-date with new product and feature launches and ensure sales team is on board· Review pending orders and specific customers’ requests to ensure excellent customer service and customer experience· Suggest sales process improvements. Responsible for all company shooting projects

· Send forms to customer (invoice and sales order daily)· Receive payments for daily checks and ACH deposit from customers· Reconcile with bank statement both daily and monthly.· Provide timely and accurate payment processing by processing accounts payable checks semi-weekly.· Input credit and debits to the accounting system in support of the payables work.· Develop and maintain reports and files on the Accounts Payable processing.· Input general ledger entries for account changes.· Develop and maintain reports and files on asset and liability account balances.· Ensure accurate balancing from a corporate perspective of teller input from our ten financial centers.· Develop and maintain regular reports via the company’s accounting system.· Prepare tax returns monthly and annually.