May Thu Email & Phone Number

Nsw

Project Test Lead for Advertising/Publishing Pre Press technical team, supporting a major infrastructure development to migrate all divisions onto one advertising platform across Australia.

Functioning as an integral member of the project delivery team, with responsibility for coordinating the delivery of applications / systems / online solutions that enhance the business’ capability for managing bookings and materials, including the implementation of “MediaSpectrum”; a single repository content & advertising platform.Conducted a detailed review of News Ltd operations and MediaSpectrum proprietary platform, gaining a comprehensive understanding of the project strategy, scope of works and delivery requirements. Identified business requirements, assessed and analysed process gaps, presented solutions to improve service delivery, mapped out current/future business workflows for various departments, and liaised with the vendors and IT to modify system processes to meet current business workflows.Prepared test cases for System Integration Testing (SIT), User Acceptance Testing (UAT) and Regression Testing, performed system integration testing, test scripts, regression testing and troubleshooting.Assessed and translated systems changes and updates requested by the business, for vendors and IT.Compiled end users training manuals, business support training manuals, software deployment details for service desk, technical documentation, and FAQ’s for end users, technical support users and service desk.

Reported to the Group Operations Manager with responsibly for providing direct systems support for the business advertising booking solution and advertising ad tracking system; overseeing all aspects of application upgrades, troubleshooting, training, technical and general systems support. Provided project leadership for the upgrading and management of new software/application releases, overseeing initial consultation with external providers through to delivery, testing and end user training.Ensured all projects delivered met with compliance requirements. Oversaw all aspects of systems and applications support, with detailed diagnostics, assessments and analysis into technical system/application issues; working with external vendors to ensure system capability and stability met with business as usual (BAU) needs.Partnered with external providers on development requirements to meet changes in business / systems needs including enhanced UI, better sales support and improved web-based functionality.Managed and performed systems maintenance requirements and change requests.Administered user security including login and access rights.Compiled detailed reports and updates to management on technical and project issues, making use of both Discoverer reporting and Business Objects.

nitially commenced with CCH (Jul 05 to Jul 06) in their Account Receivable team before moving into Business Optimisation, reporting to the IT Manager with responsibility for supporting business users and business applications across Asia Pacific, and acting as the interface between the business and IT team.Formed part of CCH Australia’s Business Optimisation Group.Liaised across the business to understand applications and limitations, working with technical teams to develop enhanced reporting and application capability. Worked with clients to understand requirements and changes, provided 1st and 2nd level support for internal and external clients on database and MS office applications.Formulated workarounds for functional issues when available to minimise interruptions to business, developed test cases, perform users acceptance tests, and managed the escalation and delegation of support incidentsCompiled user reports using MS SQL Server Management and Oracle using SQL/PL, and SQL/Toad.

Diploma, Network Engineering; Business Management

Bachelor Of It