Sharath Thumma Email & Phone Number

United Kingdom

Team Leader - Commodore club | Gin & Fizz | Lido pool bar• Responsible for daily operations of multiple bars.• Organized and hosted cocktail parties for 50 to 650 guests on every cruise, ensuring a memorable and enjoyable experience for all guests. • Assisting with promoting the bar, menu planning, maintaining the standards.• Ability to be visible in the operations, provided recognition, promote good public relations, and superintended guest complaints, concerns and special requests.• Accountable for beverage control, including inventory management, portion control, cost controls, mix of sales analysis, and period end inventory.• Analyzed budgets, operating statements, and payroll progress reports to assist in departmental financial management. Successfully achieved or exceeded budgeted goals.• Adhered to higher standards of HACCP and USPH, and achieved 100 points in USPH-2024 Audit with team collaboration.• Assisted bar Manager during the ship Sanitation certifications and RAAS audits.• Evaluated, led, motivated and coached bar team to meet cultural and core standards.• Supervised bar orientation sessions and maintained training records for each team member and provided the bar personnel with excellent training at the Cunard Bar Academy.• Above all to create Unforgettable happiness for guest.

Chennai

Responsible for looking after a guests and attending to their needs during their visit. Welcoming them to the Restaurant, Escorting them to their table and also informing them of any special offers and meals. Duties: • Providing warm welcome for Customers• Receive food & drink orders & serve customer requests to the standards required.• Serving dishes to the customers at tables. • Learning the names of & building relationships with regular customers. • Ensure timely delivery of all food & beverage items to customers. • Understand menu content and keeping up to date with any menu changes. • Making recommendations from the menu if requested. • Answer guest queries in a polite and helpful manner. • Clearing cutlery and dishes away from tables. • Passing food orders through to the kitchen staff promptly. • Full product knowledge of all menu items and hotel facilities and services. • Check on customers asking if they are enjoying their meals and services. • Ensuring the food service area is left clean and tidy once all the guests have left. • Relaying, preparing and setting tables for the next guests. • Looking after a guest with special needs i.e. dietary requirements, allergies, mobility etc.