Nga Nguyen Thi Thu Email & Phone Number

Ho Chi Minh City, Vietnam

Project: Whitelable Platform for Global use (Agile environment) Team size: 30 - Prepare checklist for new features before sprint initiation- Optimize test cases for Mobile and Web Applications using AI and peer review- Excecute timezone testing: involve users from different time zones to test the application in real-world scenarios- Join full on the Software Development Life Cycle- Manipulate different testing methods for maximum coverage- Use Trello to track bugs from creation to closure- Prioritize bug fixes based on severity and impact- Third-Party integration testing with Stripe, SMS platform, Google Authentication- Prepare clear and concise presentations that highlight key features and benefits on the Demo meetings- Analyze feedback from demo meetings to identify common themes and areas for improvement- Present the product’s features to stakeholders- Propose ideas to elevate product quality- Review and update user cases to reflect the latest features and functionalities- Stay Updated with industry trends: keep up-to-date with the latest technologies and trends.

Ho Chi Minh City, Vietnam

Project: Realme C35, Realme 11 4G, Realme 11 Pro+, Realme 12, Realme C65, Realme C51Responsibility: - Prioritize test cases based on risk and impact- Execute test cases, log defects, and generate detailed test reports- Efficiently flash image files onto test devices using appropriate tools and techniques- Configure test devices with specific network settings (Wi-Fi, 5G, 4G), OS versions, and third-party apps- Collaborate with overseas remote teams to troubleshoot and resolve issues within an Agile - methodology- Execute performance testing: Assess device performance under various workloads, including app launches, multitasking, and gaming- Test battery life under different usage scenarios, such as heavy usage, moderate usage, and standby mode- Utilize Azure DevOps to efficiently manage, priority and resolve bugs, ensuring up-to-date evidence- Assist the team leader to train newcomer- Create the OJT document based on my experience aim for training- Verify network connectivity, including Wi-Fi, 5G, and 4G, and assess data transfer speeds- Share knowledge and best practices with team members through training sessions, documentation, and mentoring- Effectively handling customer issues for a smooth product experience

Ho Chi Minh City, Vietnam

Responsibility: - Recieve and handle customer calls request via Vietjet Air Airline Call Center: inbound and outbound- Resolve the Customer’s issues via the Chat channel of Vietjet Air Facebook fanpage- Provide accurate flight information to passengers, including updates on delays, cancellations- Synthesize customer contact information to CRM system, work with relevant departments to update customer status- Offer support and answer questions regarding flight schedules, fares, routes and policies- Asist passengers with special needs, including unaccompanied minors, elderly passengers and those requiring wheelchair assistance- Utilise language skills to assist internation passengers and communicate effectively with diverse customers

Ho Chi Minh City, Vietnam

A partime job after the Customer service job time. Responsibility: - Work to assess competing websites in regards to content, look, and feel.- Develop unique content to improve presence and brand awareness via site: Bkeshop.com (using Haravan software)- Write book summaries for quintessential books on all fields: Business, parenting, life, spirituality, education....Achievements:- Accomplish new knowledges about some of industries thank to read and skim, scam book before summarize- Increase 30% website traffic- Enhance the analyst skill

Ho Chi Minh City, Vietnam

A 4-hour part-time job for female fashion business while being a Business Administration studentResponsibility: - Interact and respond to customer questions, messages, and comments on the company's social media platforms- Select appropriate content and categories for each social media channel on the post to create excitement and interaction with Vietnam and oversea customers in English (Cambodia)- Inventory management: Track import- export- inventory to be proactive for sales and purchase of installation materials when needed- Optimize the effectiveness of chatbots, engagement tools, and workflows- Develop daily and monthly reports on number of leads, customer satisfaction, engagement rates, response time, escalation issues

Bachelor'S Degree, Business Administration And Management, General, University

Activities and Societies: Excellent Encourage Scholarship for student Twice attain Student of 5 Merits Blood Donation annually.

Foundation Software Testing Course, Software Testing, Student

Execute implemented project to manipulate self-taught knowledges for testing - Know about software testing: test life cycle, bug life.