Thuong Ho Email & Phone Number

New York, NY, US

• Utilized React/Typescript/Echarts to develop data visualization for BlueWhale’s flagship product.
• Built REST APIs in NodeJs to support our customer facing dashboard.
• Developed in-house admin tools to help streamline employees’ workflow efficiency by more than 50%.
• Shaped and continuously improved software engineering practices.
• Brought a passion to stay on top of tech trends, experimented with, and learned new technologies.

Sunnyvale, California, US

• Generated a continuous stream of revenue for BlueFox by single handedly developed, launched, and maintained the company’s first product, PartySquasher, a subscription-based hybrid mobile app.
• Utilized Ionic and AngularJs to develop data visualization mobile apps for BlueFox’s other product lines.
• Designed web apps that delivered foot traffic analytics for BlueFox’s high profile clients that resulted in contracts signed by global giants such as JCDecaux, Sodexo, and BrightSign.
• Architected and redesigned the company’s flagship product using Angular 8 and Ionic 4.
• Trained and mentored junior members.
• Authored product training videos and created graphic assets in Photoshop.

Santa Cruz, California, US

• Accelerated customer onboarding process by 93% through engineering a Ruby script to automate manual tasks.
• Increased work efficiency by 50% by refactoring internal Ruby on Rails tools to better display workflow data.
• Constructed front-end views, implemented form validation and built page routing using JavaScript and Angular.
• Generated SQL queries to pull customer data across different DBs (SQL Server, Oracle, IBM Informix, CSV) to ensure that data was standardized prior to being stored in master MySQL database.
• Collaborated with Sales team to write SQL queries that performed business analysis of crime data across multiple fiscal years, resulting in increased contracts from major municipalities (NYC, San Jose, Palo Alto).
• Debugged major errors and exceptions in the Ruby on Rails stack, increasing application uptime by ~40%.

San Francisco, CA, US

• Updated customer facing volunteering platform using jQuery, HTML5, and CSS3 to display job opportunities.

San Jose, California, US

• Built a tool to streamline the work permit approval process for students age 14-17 enrolled in the SFUSD (sfusd.edu)
• Developed UI/UX components using JavaScript, jQuery, HTML5, and CSS3 to streamline work permits for teens.
• Incorporated the HP OnDemand API’s OCR feature to recognize signatures taken from the Ruby on Rails app.

San Francisco, CA, US

• Eliminated backlog of 1000+ tickets as most productive member of support team, assisting in refining process.

• Was First-Mate for 2 seasons (~300 trips) of deep-sea fishing in one of the most dangerous jobs on the planet.
• Devised ways to optimize crab catches, fuel usage, and trap dispersion

Mountain View, CA, US

• I joined Google as a Risk Operation Specialists to help ensure Google Products are in compliant in the country we operate and transact in but quickly became an excel contributor. I transitioned to a senior contributor.
• Led the real-time sanctions screening of transactional customers against the UK and US sanctions lists
• Met required SLAs of daily operational goals to ensure that Google products maintains legal and industry-standard levels of compliance
• Liaised with our Hyderabad team to ensure that workflows are covered globally to minimize disruption to customers
• Liaised with engineers to develop tools to increase work efficiency
• Prioritized workflows within a quickly changing environment to eliminate backlog

South San Francisco, California, US

• I joined Genentech in the role of a Service Desk Analyst to expand my skillset beyond what was available at my previous employer. Working at an enterprise-level institution, I was able to grow technically as well as.
• Delivered first class customer service support; averaging 4.9 out of 5 in customer satisfaction surveys
• Consistently surpass 80% First Call Resolution Rate when managing trouble ticket queues via Remedy
• Implemented innovative solutions while supporting 10,000+ customers.
• Remotely support VPN, desktops, laptops, PDA’s, mobile devices and printers and resolve requests using tools such as Casper, SMS, and WebEx
• Supplement Knowledge Engineer in evaluating effectiveness of Knowledge Base content

Bachelor Of Business Administration (B.B.A.), Management Information Systems, Marketing

Bachelor Of Business Administration (B.B.A.), Marketing

Bachelor Of Science (B.S.), Psychology

Web Application Programming Certificate, Computer Science

Full Stack Web Development, Computer Software Engineering

Computer Science