Thurgashhini Murugan Email & Phone Number

Petaling, Selangor, Malaysia

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

Currently:- R&D QA, works closely with the project team members to deliver quality features and improvements in line with the project goals. a. QA Lead for Delivery Godisb. QA Lead for Rapid Update Industries (RUT)- Customer Delivery QA, test customer extensions. Work closely with project Managers, developers and customers that work on the projects. a. QA Lead for IOA Healthcare Furniture (Production)b. QA Lead for United Material Handling (UMH) (Production)c. QA for Extension Review, reviewed more than 50+ extensions d. Member of the QA Forum, strengthen the collaboration between Customer Delivery QAs and accelerate knowledge sharing between regions. Provide support to external QAs related to testingPrevious projects:a. QA for Herman Millerb. QA for Kimball Internationalc. QA for Itoki, Japanese project-Member of Funmitee team, arrange activities for office team to spend time together and get to know each other- Quality Assurance:1. Maintain and update test documentation, release notes2. Write test plans and test cases3. Understand business needs our product is trying to meet and applies this understanding to guide testing4. Responsible for developing and implementing testing strategies, conducting thorough testing procedures, identifying defects, and collaborating with cross-functional teams to improve product quality and customer satisfaction5. Carry out smoke, regression testing using Testrail/JIRA platforms prior to Major/Minor release6. Test bug fixed using Github platform by connecting into different branches in developer tool7. Liased with the development team to anaylse and resolve defects8. Provide training and support to QA team members9. Perform other related duties as assigned

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

Petaling Jaya

1. Designed, developed, and maintained high-quality, robust applications using VisualStudio programming as well as wrote complex stored procedures, functions, queriesor views using SQL Server Management Studio2. Developed accurate designs and code for software applications to support businessrequirements and needs as well as recommended improvement strategies to be usedby the developing teams for effective technical solutions3. Independently analysed and validated program specifications as well as designed andcreated reliable and reusable C# code that conformed to department standards andprocedures4. Assisted Senior Programmer in researching user questions on program processinglogics, and calculations as well as performing thorough program and applicationtesting as required5. Contributed to overall project plans in compliance with established procedures andstandards as well as provided support and error resolution for developed desktopand web applications6. Evaluated impact of a programming change or modification on whole system as wellas communicated status of all projects to team leaders or development lead toensure projects were implemented properly7. Collaborating with other programmers and developers in the whole developmentprocess, and using structured analysis and design to determine steps to developprograms8. Trained programmers in new techniques as well as assisted in reviewing codes

Seremban, Negri Sembilan, Malaysia

Customer Service:Welcome customers with a friendly and approachable attitude.Provide prompt and courteous service, addressing customer inquiries and concerns.Assist customers in locating products and recommending items based on their needs.Ensure a positive shopping experience by delivering exceptional customer service at all times.Cash Handling:Operate the cash register and accurately process sales transactions.Handle cash, credit/debit cards, and other forms of payment securely and efficiently.Maintain proper cash levels in the register and reconcile cash drawer at the end of each shift.Follow cash handling procedures and policies to prevent discrepancies and ensure accuracy.Product Knowledge:Familiarize with the store's product offerings and promotions.Provide information about product features, prices, and availability to customers.Stay updated on new product arrivals and changes in pricing or promotions.Teamwork and Collaboration:Communicate effectively with team members and management.Collaborate with colleagues to ensure smooth store operations and exceptional customer service.Support other areas of the store when needed, such as stocking shelves or assisting with inventory tasks.

Seremban, Negri Sembilan, Malaysia

Customer Service:Welcome customers with a friendly and approachable attitude.Provide prompt and courteous service, addressing customer inquiries and concerns.Assist customers in locating products and recommending items based on their needs.Ensure a positive shopping experience by delivering exceptional customer service at all times.Cash Handling:Operate the cash register and accurately process sales transactions.Handle cash, credit/debit cards, and other forms of payment securely and efficiently.Maintain proper cash levels in the register and reconcile cash drawer at the end of each shift.Follow cash handling procedures and policies to prevent discrepancies and ensure accuracy.Product Knowledge:Familiarize with the store's product offerings and promotions.Provide information about product features, prices, and availability to customers.Stay updated on new product arrivals and changes in pricing or promotions.Teamwork and Collaboration:Communicate effectively with team members and management.Collaborate with colleagues to ensure smooth store operations and exceptional customer service.Support other areas of the store when needed, such as stocking shelves or assisting with inventory tasks.

Bachelors Of (Hons) Information & Communication Technology, Information Technology

Majored in Data Analytics, Cyber Security and Software Engineering Minored in Finance & Business Accounting

Sijil Pelajaran Malaysia, Science Stream

Awarded Top 3 Best Student of the Year 2013 Graduated in Top 3% of Class Elected Captain of PBSM Elected School Superintendent ( Pengawas.

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