Benjamin Lim Email & Phone Number

Malaysia

-Build and maintain strong, long-lasting client relationships.-Serve as the lead point of contact for all customer account management matters.-Ensure the timely and successful delivery of our solutions according to customer needs and objectives.-Handle and resolve client inquiries and complaints promptly and effectively.-Provide ongoing support to clients to ensure optimal use of vending machines and service-Assist in developing and executing sales plans to meet or exceed revenue targets.-Participate in sales presentations and negotiations with prospective clients.-Prepare proposals and contracts for new business deals.-Monitor the performance of vending machines and services in different regions.-Analyze sales data and generate reports to provide insights and recommendations to the management team.-Stay updated on the latest products and services offered by the company.-Conduct training sessions for clients to ensure they are well-informed about the functionalities and benefits of the vending machines.

Dubai, United Arab Emirates

-Create SOP for customer service department-Develop QA template and QA check on agent's daily task-Develop monthly performance review report-Conduct coaching to agent when necessary, for eg, while agent unable to catch up the work flow within time period given-Prepare training material for new coming staff-Handle client complaints and feedback by work in hand with relevant department

Macao

Macao

• Assist supervisor or manager to manage room block/supervise team members or guiding them on how to handle guest enquiry• Conduct training to team member on the sequence of creating reservation in the system• Conduct training to team member on the how to handle guest’s call/Forbes • Auditing reservation report to avoid loss revenue• Ensure all information in intranet is updated for team member reference• Conduct briefing to team member • Assign email/tasks to team member equally• Work together with FO, sales department on handling no-show, penalty charges from TA/guest

Malaysia

• Attend customer’s request and provide professional advice and on appropriate financial products based on customer needs• To promote and professionally sell a wide range of Bancassurance products to the Bank’s existing and potential customer.• To ensure customer satisfaction and provide excellent after sales service• To plan and implement sales activities related to branch products• To act promptly on all leads and follow up activities• To achieve individual sales target and contribute towards the achievement of the branch target.

Malaysia

• Plan and execute recruitment activities including job posting, screening, conduct assessment, selection, interview arrangement, background variance resolution, data entry, internal/external reporting, job offer, etc.• Play a consultative role in matching candidates' profiles with the clients' needs and enhancing the management of client accounts.• Engage external candidates for recruiting purposes.• Participate in recruitment activities and added value service to clients' recruitment business.• Manage end-end recruitment for assigned business units and work closely with hiring manager to analyse the requirement and expectation.• Ensure that all applicants have been processed accurately, expediently, and treated with the utmost professionalism

Malaysia

Internship• Plan and execute recruitment activities including job posting, screening, conduct assessment, selection, interview arrangement, background variance resolution, data entry, internal/external reporting, job offer, etc.• Play a consultative role in matching candidates' profiles with the clients' needs and enhancing the management of client accounts.• Engage external candidates for recruiting purposes.• Participate in recruitment activities and added value service to clients' recruitment business.• Manage end-end recruitment for assigned business units and work closely with hiring manager to analyse the requirement and expectation.• Ensure that all applicants have been processed accurately, expediently, and treated with the utmost professionalism

High School Diploma, Casino Management

Bachelor’S Degree, Consumer Studies, Second Upper