Thusitha De Silva Email & Phone Number

Singapore

Singapore

Singapore

Singapore

London, United Kingdom

London, United Kingdom

Fleet, Hampshire, United Kingdom

Project Manager/Service Manager, The Logic Group (2005 – 2008)• Worked in a Service Management across portfolio of large retail based clients to ensure services were evolving in pace with client/markets needs. • Built client relationships allowing for further cross sail opportunities into Managed Services and additional consultancy • Tasked with up selling on the original Sales proposition to include additional services resulting in more than a 50% increase in revenue from the client. • Worked with 3rd party partners in constructing client solutions where unique skills set where required.• Project managed multiple projects through the use of PRINCE 2, from the initial requirement through to successful delivery• Delivered and continued to Service Manage bespoke services, such as a gift card solutions for one UK’s biggest retails giants across 550+ sites. • Responsible for internal/external initiatives in creating structured processes and documents, for a better delivery of projects. • Strong involvement in focus groups for the delivery of enhanced services and interdepartmental relations. Consultant/ Operational Specialist, The Logic Group (2004 – 2005)• Worked within the The Logic Groups second level support team tackling complex issues disrupting client service.• Interacted closely with the Project Managers to deliver programmes requiring consultation with clients for solution scoping.• Trained junior members to facilitating their inclusion to the operational teams and understand their understanding of The Logic Group service offering.• Provided clients full installation services for The Logic Group solutions including training, support and seamless handover to into main stream operations.• Obtained knowledge on specific clients allowing me to better coordinate support activities handled by other team members.