Foreign Exchange Transactions:Executed foreign exchange transactions involving more than 40 different currencies, ensuring accuracy and compliance with regulatory standards.Provided customers with up-to-date exchange rates and advised on the best options for their foreign exchange needs.Managed daily FX stock levels, ensuring sufficient currency availability to meet customer demand while minimizing excess inventory.International Money Transfers:Processed approximately 70 international money transfer transactions daily, ensuring timely and accurate execution of transfers.Assisted customers with transaction queries and provided guidance on international transfer processes, including documentation and compliance requirements.Utilized specialized software and systems to track and manage transactions, ensuring adherence to anti-money laundering (AML) and know your customer (KYC) regulations.Fund Management:Precisely managed large sums of money in a fast-paced environment, maintaining meticulous records and ensuring all transactions were documented accurately.Conducted regular audits of transactions and balances to ensure integrity and accuracy in fund management.Collaborated with the finance team to reconcile daily transactions and prepare reports for management review.Customer Service:Delivered exceptional customer service by addressing customer inquiries, resolving issues, and providing tailored solutions to meet their financial needs.Maintained a high level of professionalism and confidentiality while handling sensitive financial information.Developed strong relationships with customers, resulting in increased satisfaction and repeat business.

A small business of my family in Vietnam. I manage the Facebook page and other social media accounts for the store to expand online marketing and sales. Implemented online sales strategy for the traditional storeExecuted 2 staff training sessions for online sales, online marketing, and online customer services.Prepared budgets and stocks for new seasons.Improved the online and overall revenue with around 30% increase in profit each year from 2020 to 2022.

I worked as a freelance when I was an event coordinator. Responsibilities including: Communicated and negotiated with vendors, sponsors, celebrities' managers, and talents Planned and executed around 25 music shows and outdoor music festivals with different scales from 100 to 10,000 audiences.Oversaw the events happening and acted quickly for problem-solvingManaged all events especially in program flow and backstage operations