-- Directing strategy towards the profitable growth and operation of the company-- Developing strategic operating plans that reflect the longer-term objectives and priorities established by the board; -- Putting in place adequate operational planning and financial control systems-- Maintaining the operational performance of the company-- Monitoring the actions of the functional board directors;-- Assuming full accountability to the board for all company operations;-- Representing the company to major customers and professional associations;-- Building and maintaining an effective executive team.

-Lead and motivate a team of 60 Service Delivery Managers and Key Account Director. -Steer and Manage the level of service contracted (SLA / KPI) for all customers.-Ensure the implementation of ITIL processes and ISO 20K certification -Responsible of the Managed-Services business Unit (Budget/HR/Team value)------Piloter, Animer et Motiver une équipe de 60 Services Delivery Managers et Directeur de Compte.-Assurer le bon niveau de service contractualisé (SLA/KPI) auprès de l'ensemble des clients en Infogérance.-Assurer le bon déroulement et application des processus ITIL et ISO20K-Responsable de la Business Unit Infogérance (Budget/RH/Management)

Hosting & Managed Services Team Leader- Lead,management, motivate a team of 12 Service Delivery Manager- Contractual & Operational management of a portfolio of 20 clients (turnover of € 9 million / € 30 million)- Coordination of Technical teams for customer service request / incident&problem Management- Set up contractual GovernanceOperation Account Director-SPOC for contract / process / operation / production for one of the biggest Linkbynet customer (Luxury Group)-Management of dedicated team for the above specific customer (4 SDM (Paris/Nantes) and 2 SMO (Mauritius)----------------------Responsable d’équipe Infogérance- Animer, Piloter, Motiver une équipe de 12 Service Delivery Manager- Gestion Opérationnelle d'un portefeuille de 20 clients (CA de 9 M€ / 30 M€) - Coordination des équipes Techniques pour les changes Mineurs/Majeurs/MCO- Assurer la Gouvernance ContractuelleDirecteur de Compte-Point d'entrée contractuel/process/opérationnel/Mise en Production pour l'un des plus grand client de Linkbynet (Kering)-Pilote d'une équipe dédiée (4 SDM HQ et 2 SMO Offshore)-Gouvernance Contractuelle spécifique Infogérance

Responsible for the below customer Portfolio (SLA / Steering / Contract&Operation Management)- Euromaster- MixCommerce- Adenyo- Saint Gobain- Cellcast

Key Account Management depuis Londres pour les équipes FrançaiseFrench Country Coordinator for HQ Process Management