Thuy Phan Email & Phone Number

Reading, United Kingdom

Reading, United Kingdom

• Managing cases involving low pressure, visible leaks: Case managing each and every customer involved, keeping them regularly updated.
• Organising all the site visits for technicians and repairs throughout their journey
• Key liason among technicians, repair team and customers to make sure the service meets customers’ expectations.
• Making outbound calls as well as receiving inbound calls, completing all admin work involved through whole journey with customer cases.
• Speacilising in complex cases where strong skills of time management, prioritising, escalating and communications are required
• Using IT systems CRM and SAP ECC to a high standard for case management

London, United Kingdom

• Identifying bugs and reporting errors for the website to ensure all Quality is up to a 100% standard.
• Proofreading to identify any minor or major errors.
• Translating from Vietnamese to English and Vice versa for many platforms.
• Providing accurate localisation analysis in order to provide feedback to program manager.
• Working very closely with the Localisation team and providing any key suggestions and ideas to prevent any errors and bugs.
• Raise any problems with the QA Localisation Lead Technician.

UK

Face to face interpreting for NHS, prison, conference, business meeting. Telephone interpreting for most of cases from polices, UK border agencies, job centre plus, local authority, hospitals. Translating, proof-reading document from Vietnamese to English and vice versaVoice over artist: for non broadcast and broadcast programs.

Collecting data on pirate sites for streaming movies by monitoring the website, taking screenshots and managing the data.Analysing the information and writing short findings for the project’s report about payment processors, advertise network, contextual advertising on pirate sites.Cleaning data for project on publishing magazines on pirate sites, creating.

the Atlas Translations Ltd, Vietnam Business Services, Language Empire, Asian Absolute.Voluntary translator for Doctors of the World UK; focus on health issues Face to face translating at courts, prisons, hospitals, law companies Telephone interpreting for most of cases from polices, local authority, hospitalsTranslating, proof-reading document from.

London, United Kingdom

• Creating fundraising data records using the fundraising file, by searching information on internet
• Managing fundraising data by updating information daily
• Taking part in administrative tasks supporting for grants application as well as grant processing such as responding to telephone and email requests, photocopying, ensuring materials for meetings, events, ordering.
• Writing fundraising proposals, inquiry letters, thank you letters
• Writing follow- ups on different projects to report to the funders
• Maintaining contact with trusts, foundations

Hanoi, Vietnam

• Working as Journalist writing articles in English concerning domestic issues such as business development, rural and agricultural development, healthcare, education and social services
• Taking responsibility for page four which focuses on domestic issues to make sure the daily page runs well with relevant articles: chose topics, allocate topics to each journalists, edit stories before publishing.
• Editing and proof-reading texts, layouts and changing tagged editorial content.
• Managing a translation team: project managing requests from external companies who required items to be translated from Vietnamese to English or vice versa; this included managing the budget for the project, allocating.
• Taking production responsibilities for the newspaper under a rotation basis with other staff including composing captions, page making and maintaining records of reporters’ assignments and stories published
• Taking field trips, attending conferences, workshops on relevant issues in the country and abroad: delivering presentations, interviewing and writing reports

Master'S Degree, Development Studies, Merit

Msc, Applied Development Studies

Relevant modules: Research Methods for Development and Communication, Gender and Development, Social Policy Core skills developed.

Bachelor'S Degree, International Economics, Distinction

Bachelor Of International, Economics

Relevant modules: International Economic Relations, Political Economics and Development studies Attending seminars, conferences held by.