Thuy Hilderley Email & Phone Number

Waterloo, Ontario

• Lead and manage the creation and production of internal and external communications for 600 employees and over 250,000 plan members• Develop, execute and measure communication plans to support business programs and initiatives to enhance member experience and to support the organization’s strategic direction and goals• Collaborate with business leaders and teams across the organization on complex and high priority projects to provide strategic communication leadership and consultation to all aspects of the organization• Build and implement a content strategy and program that addresses the most common needs and challenges our members face when participating and using group benefit plans• Manage a content calendar to plan and organize content using integrated and comprehensive communication tactics and channels including video scripts, long-form articles, newsletters or webinars• Write, proofread and edit documentation and communication designed for mass distribution to deliver technical information to non-technical audiences, and meet privacy requirements and brand and corporate standards

Waterloo, Ontario, Canada

• Led, collaborated and managed the external communication strategic goals and tactics for the year • Managed incoming communications requests and ensured resources were assigned to complete requests in a timely manner and meet brand consistency• Coached, mentored and supported team members in completing communications, handling conflict and identifying efficiencies that resulted in a high performing and engaged team

Waterloo, Ontario

• Created and maintained positive relationships with Advisors, Regional staff and Head Office by delivering over 20 successful educational offerings, meetings and conferences that enable our stakeholders to network, educate, promote and recognize Manulife and drive sales• Established strong relationships with external supplier contacts to coordinate and manage all details associated with each event including location, travel, hotel, budget, food and beverage, audio visual, rentals, participant communications and registrations, promotional materials, guest speakers, entertainment, signage, and displays to achieve the goals and parameters of the events and stakeholders

Waterloo, Ontario

• Planned, wrote and distributed strategic and technical communications to support customer and operational projects, which resulted in increasing customers' understanding of new legislations, administrative processes and online tools• Strategized on communication strategies and media; created and administered communication plans, critical paths and work-back schedules to optimize resources, achieve project goals, and meet tight timeframes and budget constraints• Increased employees’ knowledge of business objectives, accomplishments and the financial industry by planning, coordinating and executing employee town halls and conferences for 250 - 600 people, corporate communication initiatives and celebrations for business milestones

Waterloo, Ontario

• Planned and implemented over 20 successful educational offerings, meetings, conferences and roadshows that enabled our stakeholders and attendees to educate and network which resulted in positive and strong relationships with customers, employees, staff and internal departments• Handled numerous tasks with staff, volunteers and external partners to coordinate all details associated with events including location, travel, hotels, budget, food and beverage, audio visual, rentals, communications, registrations, promotional materials, guest speakers, entertainment, signage and displays to achieve the goals and requirements of the events and customers• Established and maintained work-back schedule, logistics communications and programs to communicate and manage expectations of customers, stakeholders, participants and volunteers

Waterloo, Ontario

• Responsible for the coordination and delivery of the product training program and materials to increase the product knowledge of our Sales staff and channel partners.• Contributed and managed the development and distribution of of sales support materials and programs to ensure proper inventories of promotional materials and their timely shipment to field representatives.• Researched, analyzed, and prepared concise reports on product and market development to identify and launch new product offerings.

Waterloo, Ontario

• Hired, trained, and supervised a unit of three (3) inside sales associates to perform order entry and inside sales activities resulting in high levels of customer satisfaction• Identified and executed improvements and new services to existing business processes by analyzing and summarizing customer interviews and feedback surveys

Waterloo, Ontario

• Cultivated positive partner relationships by providing support for four (4) channel partners covering ten (10) states• Initiated and scheduled training sessions, customer visits, and tradeshows that increased sales revenues by 10%

Toronto, Ontario

Kitchener, Ontario

Leadership

Graduate, Class of 2009

Bba, Business Administration