Thuy Le Email & Phone Number

Kirkland, Wa, Us

Redmond, Washington, United States

• Revolutionizing the business/engineering impact of Pricing of the MS digital products on the Commerce platform. Metrics: Accuracy of pricing, time to market, scale with automation, self-service experience and ideation/adoption of AI. Leading a global team responsible for Commerce flow from business modeling verification to ability to purchase. Re-imagining the end to end experience with AI-led innovation, process change and keen focus on value creation.• Team includes Product Managers to ideate and design new products/process that are aligned to key metrics with Engineers/Designers who bring these products to reality, and Operations that is accountable for every dollar transacted at Microsoft.

Redmond

Worldwide Commercial Business - Senior Director – Azure Apps/Infra Customer Success• Lead a strategy org with charters for Azure Apps/Infra Business strategy, Consumption Strategy, Workforce planning and Customer Acceleration Escalations. FY21 metrics: consumption, Cloud Solution Architects role ownership, Consumption program execution. Role evolution of our technical community with skilling for with Well Architected framework. • Thought leader for business and people integration as we form the Connected Customer Experience (12K Customer Success workforce). Iterating new business model that builds customer value and trust, accelerates Azure consumption, transformation of cultural mindsets.

• Led an Engineering org with charters for Azure Onboarding of top customers, enablement of field leaders through deep engineers and customer program managers. Outcomes included: building the team of 40+ across US/Canada, incubation of DC Mass Migration program. • Mentored and modeled agile engineering execution with our technical leaders through direct customer sponsorships.

• Formed the DCX PMO; scaled to +8 members in <6 months. Framed and drove the delivery of structured customer governance, program reporting, delivery strategy, Cloud Mindset classes.• Strategized and led the formation of Azure Top 100 program across engineering. Galvanized CAT/CXP to deliver seamlessly in our most important engineering customers by introducing a shared governance program. Served as an escalation triage lead for executive escalations.

Redmond, Wa

Business development for Asia, LATAM and Americas. Grew pipeline 15X in first year Driving the strategy and execution of delivery standards for end to end engagement life cyclesFocused on institutionalizing best practices in presales and discoveryMentoring UX leads to focus on customer outcomes, business impacts and craftsmanship. Developing training roadmaps to identify and increase the WW UX capability. Partnering w/ field leaders to drive awareness of UX, resulting in consumption of our products and services

Redmond, Wa

Formed and led a high performing team within Delivery Excellence Led strategy and execution of the Enterprise Strategy and Architecture Summit. Chaired 4 Summits with record high attendee satisfaction. Strategy that included expansion of audience type, increased field leadership, recruited industry speakers, increased abstract submissions by <300%Ideated and delivered a readiness roadmap for field architects. Innovation resulted in 200% increase in consumption by architects and adopted as a standardStrategized and execute Field Community events. Delivered 3 very successful global events for Western Europe, UK, France Communities of over 1000 audienceDeveloped and orchestrate a landing rhythm for the field. Operationalized quarterly training. Innovated re:FRESH as a new learning mechanism

Us

Grew pipeline from $3M to $40M in 3 years by focusing on business outcomesDeep architect specializing in Productivity solutions and Project Server within US Public SectorMentor to 5-8 delivery consultants and architects to promote cross pollination of the solutions. Passionate about growing, promoting and retaining talent within MicrosoftUS EPM Community Lead. Evangelist for the value of Communities across the businessesDesign and influence the readiness program for 20+ EPM delivery consultants; expanding this to other related solution areas to grow and ready the business and to promote CommunitiesConsulting and Product Group (Engineering) liaison to Delivery team. OneTap lead for EPM, Partner advocateClients include:• Centers for Medicare and Medicaid – delivered Architecture Design Event that resulted in $1.8M Services award. Architected the solution to include reports for President Obama’s office. Mentored team of 3+ seniors. Strategized and delivered client events to socialize, educate and adopt our solution to an audience of 500+. Designed the readiness program for EPM at client for over 5k users, scaling to over +20K users• US Coast Guard – led the team that enabled the Coast Guard to change their executive reporting process. Strategized and delivered a very successful Envisioning Workshop that resulted in $1.5M Services revenue for phase 1. Mentored 2 delivery consultants• Veterans Affairs – strategized, orchestrated and deployed an extremely successful Proof of Concept; the POC solution showcased the value of MCS; we were rewarded with a $3.8M Services contract for Phase 1

Austin, Texas Area

• Specialized in helping companies develop sound PMI processes supported by technology. Scope included analysis of client’s culture and IT environment, development of customized process to promote efficient business and provided reporting, training solutions• Leveraged customized software training as a tool to implement knowledge transfer, process and technological change for clients. Contracts average 9 months, range from $15K to over $300K• Developed, negotiated and managed capital and expense budgets associated with each contract• Designer, technical writer, instructor and consultant on customized software training, readiness roadmaps and training/communication events, emphasizing project and process management. • Designed and managed a year plus defense project. Deliverables: creation of process to support a young PMO, extensive development of reports, mentoring users on all levels, cross-training an administrator and implementation and deployment of 800+ user, multiple platform EPM system. Architected the deployment roadmap with a heavy emphasis on user readiness and adoption. Training strategy was recognized within the agency as a best practice and set the standard for other readiness programs. Recognized for outstanding leadership and technical drive; was the second contractor in the history of the agency to win this award• Project manager for an eight-month Y2K compliance project for a Fortune 500 company• Managed technical writing staff. Senior instructor for all levels of all technical courses delivered (MS Project 2003 Pro, Admin, Server and Web Access and Project Management Institute concepts)

Austin, Texas Area

• Certified Microsoft trainer with expert knowledge of major MS applications, specialty MS Project• Trained over 8,000 students. One of the highest-ranked and most-requested instructor/speaker• Member of a 3-instructor team that competed for and was awarded an $800K global contract

Master Of Business Administration (M.B.A.), Entrepreneurship/Entrepreneurial Studies

• Emphasis on Entrepreneurship, Innovation and Marketing • Elizabeth L. Bodman Scholarship • Mentorship with Fidelity Investments.

Bachelor’S Degree, Major: Psychology, Minor: Business And Communications

• UT Academic Honors, Texas-Ex Scholarship, UT Women’s Co-op Scholarship