Thy Le Email & Phone Number

Washington DC-Baltimore Area

• Implemented and standardized an automation process, achieving a 94% reduction in manual workload, leading to annual savings of $25,000 for Veterans Benefits Administration (VBA), demonstrating a strong focus on process.
• Managed the complete end-to-end onboarding process for seven high-profile business lines within VBA, ensuring they were equipped with essential resources for success and maintaining continuous communication throughout.
• Conducted product demos and provided comprehensive training to over 100 VBA customers, empowering them to independently use and maintain the new system, showcasing expertise in user training and empowerment.
• Collaborated cross-functionally to ensure a seamless customer experience, acting as a key liaison between customers and internal teams, gathering valuable insights and feedback to drive customer satisfaction and.
• Cultivated and sustained robust client relationships by understanding their needs, mitigating risks, addressing concerns, and delivering tailored solutions, resulting in notable gains in customer retention and elevated.

Fairfax, VA

• Independently designed and implemented Standard Operating Procedures (SOP) that led to a significant reduction in errors in data reports, contributing to enhanced project accuracy and heightened client satisfaction.
• Led, prepared, and conducted bi-monthly workshops for employees, enhancing their understanding of FDA tobacco labeling guidelines, ensuring compliance, and mitigating regulatory risks, showcasing a dedication to.
• Provided strategic advice to Project Managers and division leaders, offering recommendations that enhanced business strategies and operations.
• Played a key role in providing subject matter expertise to the team for the creation of reports submitted weekly to the FDA, ensuring the submissions were both accurate and compliant with regulations.
• Assessed and evaluated up to 300 labels, advertisements, and consumer information daily for tobacco products under the Federal Food, Drug & Cosmetic Act (FD&C Act), ensuring compliance with federal laws and regulations.
• Maintained an exceptional 97% accuracy rate while utilizing the FDA system to meticulously record tobacco violations, 301(tt) FDA claims, nicotine discrepancies, and warning statements, reflecting precision and.

Fairfax, VA

• Archived and managed accurate, up-to-date project records, preventing duplication and data corruption, safeguarding data integrity, a vital aspect of data management in operations.
• Successfully implemented a weekly update meeting to enhance communication among multiple business units and operations, improving coordination and overall efficiency.
• Led the development of three new employees on FDA CTP's tobacco product review process and regulations, contributing to team growth and knowledge transfer.
• Effectively coordinated research projects and served as a liaison between the team and managerial staff, facilitating seamless project execution and communication, emphasizing organizational effectiveness.
• Tracked and monitored deliverables for multiple teams, ensuring timely client deadline fulfillment.

Rockville, MD

• Developed and maintained an Employee Master Report, streamlining data gathering for new, current, and past employees, enhancing efficiency and organization.
• Supported and assisted the finance department in verifying employees' benefits and personal information, ensuring accurate and timely processing.
• Hosted and coordinated multiple calendars, meetings, and training sessions using Microsoft Outlook and Teams, optimizing scheduling and organizational efficiency.
• Managed and maintained a comprehensive log of all incoming and outgoing records, ensuring proper documentation and retrieval.
• Provided valuable clerical and administrative support to Human Resources executives, including tasks such as preparing offer letters, confirming I-9 verifications, and performing background checks on potential.

College Park, MD

• Conducted in-depth investigations into electronic files, historical paper files, and various online applications to assist both internal and external stakeholders with registration concerns and research difficulties.
• Proactively identified and resolved technical system issues, significantly enhancing usability and functionality.
• Ensured data accuracy by meticulously reviewing and updating stakeholder's correspondence files and database information, ensuring records were kept up to date, reflecting a commitment to data integrity, a fundamental.
• Created a comprehensive transcript of customer interactions in an Excel spreadsheet, facilitating effective tracking of requests, problem documentation, and solutions offered, highlighting strong communication and.
• Organized and archived electronic records, streamlining data access and retrieval, showcasing effective data management practices.

Universities At Shady Grove

• Food Data Analysis Project for Montgomery County
• Assisted Montgomery County Food Council by compiling data and creating maps, graphs, and presentations that reflected food insecurity in Montgomery County.
• Documented and tracked project status using Gantt Chart to ensure the project met targeted timelines, milestones, and objectives.
• Published in the Montgomery County’s Food Security 5-Year Strategic Plan in 2017 as a key contributor.

Bachelor Of Science - Bs, Public Health Science

Associate Of Arts - Aa, General Studies