Thy Vo Email & Phone Number

Ho Chi Minh City, Vietnam

o Ensuring customer service is delivered to our customers all the time and via every communication channel.o Responding to customer inquiries via several channels (Chat and Email).o Providing service excellence to develop and maintain customer loyalty.o Assisting supervisor to work on projects, and handle any other tasks assigned by supervisor.

Ho Chi Minh City, Vietnam

o Performing day-to-day operational activities in customer service and contact with customers for negotiation.o Answer inquiries and questions, handle complaints, troubleshoot problemso Receive and respond to all escalated cases then follow up to satisfy customerso Escalate special cases to higher levels to get special solutions for customerso Provide Reports monthly and comment to improve process and operationo Frequently study, develop, and improve Conversation flow diagrams to reduce calls and improve Voice Attendance.

Vietnam

o Search for new enquiry sources to enrich the leasingoptions and generate new customerso Fully understand customers’ demands and situations thenprovide suitable options for themo Negotiate on the leasing price, terms and conditionso Take care of the entire Sales process from enquiry toexecuting leasing contract with customerso Build and Maintain relationship with Customers, Landlordsand Agents partnero Identify market needs and trends (Customers, competitors,trend) and provide feedbacks to direct supervisor)

Ho Chi Minh City

o Call new datao Content writing and update listingso Manage social groupso Recheck and synchronize data on systemo Update properties to all sales teamo Collect and update data from sales and other channelso Search for new customers through available data

Education record

Bachelor'S Degree, Business Administration, 7.6/10