Daniel Martins Email and Phone Number
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I am a dynamic professional with a strong ability to work effectively in teams. With a deep knowledge of IT, I possess a proactive mindset, natural leadership qualities, and excellent communication skills. Ever since I was young, I have been passionate about technology, leading me to acquire expertise in various areas. I have been actively engaged in the professional market since 2010, gaining valuable experience in the following domains:- Customer/User Support (HelpDesk, Field Service),- Team Leadership (Proficient in Leadership Pipeline, OKRs, KPIs, ITIL v3 v4),- Proficiency in Windows & Linux Operating Systems,- Cloud Native Applications (Docker, Kubernetes, Terraform, etc),- Account management and Negotiation,- Customer success management,- Development and maintenance of PowerShell scripts, Shellscript, Perl, Python, and Java applications,- Creation of comprehensive dashboards using Grafana, specifically in highly complex Observability projects,- Proficiency in Nagios, Zabbix, OTRS, Movidesk, Zen Desk, SaaS, IaC, Kanban, and other related tools and methodologies.I am driven by a strong desire to excel in the IT industry and thrive on the challenges it presents. I am constantly seeking opportunities to enhance my skills and stay up to date with the latest advancements. My goal is to contribute to the success of organizations by leveraging my expertise and passion for technology.[PT-BR]Sou dinâmico e tenho grande facilidade para trabalhar em equipe. Possuo um vasto conhecimento em TI, boa iniciativa, espírito de liderança e ótima comunicação. Desde novo apaixonado por tecnologia, tenho conhecimento em várias áreas, atuando profissionalmente no mercado desde 2010. Algumas delas:- Suporte ao Cliente/Usuário (HelpDesk, Field Service),- Liderança de equipes (Experiência com Pipeline de liderança, OKRs, KPIs, ITIL v3 v4),- Domínio de S.O Windows & Linux, - Ferramentas de Cloud (Kubernetes, Docker, Terraform, etc),- Gestão e negociação de contas, - Customer success,- Desenvolvimento e manutenção de scripts Powershell, Shellscript, Perl, Python e aplicações Java,- Criação de dashboards no Grafana, atuando em projetos de Observabilidade de alta complexidade,Nagios, Zabbix, OTRS, Movidesk, Zen Desk, SaaS, IaC, Kanban, entre outros.
Opservices Ti
View- Website:
- opservices.com
- Employees:
- 25
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Technical Support EngineerOpservices TiJoinville, Sc, Br
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Technical Support Engineer (Linux)Opservices Ti Jun 2021 - PresentPorto Alegre, Rio Grande Do Sul, BrasilI provide specialized support in creating monitoring systems, dashboards and customized templates for different needs and technologies. Additionally, I am highly focused on observability projects, which encompass Docker, Kubernetes, RabbitMQ, and more. I dedicate myself to continuous learning and study, seizing the opportunity to enhance my skills in developing and maintaining plugins and scripts using languages such as Perl, Python, Shell Script, MySql, and others.Every day, I refine, improve, and immerse myself in the DevOps culture, constantly expanding my knowledge. I have daily interaction with the following:- Resolving issues related to TCP/IP networks,- Managing network services like DNS, Web Servers, FTP, and more,- Proficiency in Windows and Linux operating systems (with a primary focus on Linux),- Utilizing tools such as Zabbix, Nagios, Prometheus, and Grafana,- Handling incident response and conducting root cause analysis,- Implementing monitoring protocols such as SNMP (MIB), WMI, HTTP, etc.,- Troubleshooting and configuring MySQL databases, constructing queries,- Developing scripts using Python, Shellscript, Powershell, Java and similar languages,- Engaging in observability and monitoring projects.[PT-BR]Presto suporte especializado para construção de monitoramentos, dashboards e templates customizados para as mais variadas necessidades e tecnologias. Também bastante focado em projetos de observabilidade, envolvendo Docker, Kubernetes, RabbitMQ, etc. Aprendendo e estudando muito, tendo a oportunidade de desenvolver minhas skills na construção e manutenção de plugins e scripts, trabalhando com Perl, Python, Shell Script, MySql, entre outras. Lapidando, aprimorando e sendo evangelizado a cada dia na cultura DevOps, tendo contato diariamente com várias tecnologias (detalhadas na lista acima, infelizmente não há como traduzir totalmente devido a limitação de caracteres)
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Team LeaderEiti Soluções Oct 2019 - Mar 2021Joinville, Santa Catarina, BrasilI successfully managed three teams: the Service Desk, NOC/Support (Level 1 and 2), and Duty (comprising Database, Totvs Datasul, and Infrastructure). My responsibilities encompassed various routine activities, including job creation, conducting interviews and candidate selection, implementing feedback processes, and facilitating the Personal Development Plan (PDI) for my team members. I actively participated in understanding incidents alongside my team and represented them in interactions with coordinators, internal directors, and clients, including directors from major companies across Brazil who operate in highly critical environments. Furthermore, I effectively handled vacation management, organizing fortnightly feedback meetings and weekly sessions to address outstanding issues, define objectives and goals, share lessons learned, and so on. I also developed training materials, delivered presentations on assigned tasks, and continuously monitored and improved key performance indicators (KPIs). Notably, I possess extensive experience in managing remote teams while working from home.[PT-BR]Efetuava gestão de três equipes: Central de Serviços, NOC (N1 e N2) e Plantão (Banco de dados, Datasul e Infra), sendo rotina atividades como criação de vagas, entrevistas e seleção de candidatos, processo de feedback e PDI para os liderados, entendimento de incidentes junto a equipe e representava a mesma junto a coordenadores e diretores internos e também clientes, diretoria de grandes empresas de todo Brasil, com ambientes de extrema criticidade. Gestão de férias, realização de CFR quinzenalmente, reuniões semanais com time para traçar pendências, objetivos e metas, lições aprendidas etc. Criação de conteúdos para trilha de capacitação, delegação de tarefas, acompanhamento e melhorias constantes de indicadores (KPI). Alta experiência com gestão de equipes em Home-office. -
Technical Support EngineerEiti Gestão De Ti Apr 2018 - Oct 2019Joinville, Santa Catarina, BrasilAs the person responsible for monitoring all of the company's customers, I held the position of N2 service in the Call Center/NOC sector. My primary responsibilities included opening, sorting, and promptly responding to user requests while ensuring compliance with SLAs. Additionally, I managed customer backup routines, developed procedures for the technical knowledge base, and actively contributed suggestions for improvement. I directly interacted with managers and directors from all client organizations through various communication channels, such as corporate groups, phone calls, etc. With extensive experience in using OTRS, Ksys, Zabbix, Grafana, Sharepoint, Windows Server, and Linux, I efficiently carried out my responsibilities.[PT-BR]Responsável pelo monitoramento de todos os clientes da empresa, atendimento N2 no setor Central de Serviços/NOC. Abertura, triagem e atendimento de chamados de usuário respeitando SLA, rotinas de backup dos clientes, criação de procedimentos para base de conhecimento e sugestões de melhoria. Atendimento direto com os gerentes e diretores de todos os clientes em grupos corporativos, telefone, etc. Alta experiência com OTRS, Ksys, Zabbix, Grafana, Sharepoint, Windows Server, Linux.
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Technical Support EngineerMotor100 Mar 2017 - Feb 2018Florianópolis, Santa Catarina, BrasilI managed the technology infrastructure for one of the largest Auto Parts distributors in the state of Santa Catarina, overseeing its headquarters in Florianópolis as well as two branches in Balneário Camboriú and Criciúma. This encompassed managing over 100 computers and users. My responsibilities included handling Windows and Linux servers, ensuring uninterrupted operations, managing call centers, providing help desk support to users, overseeing ticket management, and maintaining stock control systems.Additionally, I played a role in developing marketing strategies for social networks and creating digital images for promotional purposes.[PT-BR]Gerenciava o parque tecnológico de uma das maiores distribuidoras de Auto Peças do estado de Santa Catarina, sendo responsável por sua matriz em Florianópolis e duas filiais em Balneário Camboriú e Criciúma, totalizando mais de 100 computadores/usuários. Experiência com gerenciamento de servidores Windows e Linux, No breaks, Centrais telefônicas, apoio Help Desk para usuários, gestão de tickets, controle de estoque, etc. Desenvolvimento de estratégias de marketing para redes sociais e criação de imagens digitais para divulgação.
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Technical Support EngineerMetalab Materials Engineering Jan 2014 - Dec 2016Joinville, Santa Catarina, BrasilI provided user support and conducted both preventive and corrective maintenance for computers (approximately 30 users/PCs) and printers, including tax and label printers. In addition, I offered support for ERP and metallurgical systems, negotiated accounts with suppliers, implemented improvements, and carried out various other tasks.As the sole technician, I took full responsibility for managing the entire IT infrastructure within the department, ensuring its smooth operation and efficiency.[PT-BR]Suporte ao usuário, manutenção preventiva e corretiva dos computadores (aprox. 30 usuários/pcs) e impressoras (incluindo fiscais e etiqueta) , suporte em sistemas ERP e metalúrgicos, negociação de contas com fornecedores, implantações de melhorias, etc. Único técnico responsável por toda infraestrutura do setor de TI.
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Intern (Technical Support Engineer)Mederis Sistemas Para Medicina Diagnóstica Feb 2013 - Feb 2014Joinville, Santa Catarina, BrasilI provided support to customers using the Mederis System, which is utilized in pathological anatomy laboratories, ophthalmology practices, and similar fields. I joined this opportunity after receiving a referral from my previous job. My experience includes working with Kanban methodologies, creating graphics for digital marketing purposes, implementing the system, executing and troubleshooting SQL queries, and providing customer support through various channels such as telephone, ticketing systems, and chat platforms.[PT-BR]Suporte aos clientes do Sistema Mederis, utilizado em laboratórios de anatomia patológica, oftamologistas, etc. Entrei nessa oportunidade após uma indicação no emprego anterior. Experiência com Kanban, criação gráfica para marketing digital, implantação de sistema, execução e correção de querys SQL, suporte ao cliente via telefone, sistema de chamados, chat etc.
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Intern (Technical Support Engineer)Cedap May 2011 - Feb 2012During my internship, I held responsibilities for conducting preventive and corrective maintenance of computers. I was also tasked with creating and configuring user accounts in Active Directory (AD), managing VPN connections, overseeing Office licenses, and registering assets for inventory purposes. These were some of the key tasks I handled during that period.[PT-BR]Neste estágio, eu fui responsável pela manutenção preventiva e corretiva dos computadores, criação e configuração de usuários no AD, gerenciamento de VPN, Licenças Office, Registro de estoque do patrimônio, etc. -
Intern (Administrative Assistant / Computer Teacher)Yesbras - Escolas Do Brasil - Unidade Centro Jan 2010 - May 2011I worked as an administrative assistant and eventually also provided instruction for certain classes, assisting students with their questions and doubts, among other responsibilities.[PT-BR]Auxiliar administrativo e eventualmente ministrava aulas para algumas turmas, auxílio em dúvidas etc.
Daniel Martins Skills
Daniel Martins Education Details
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Sistemas De Informação -
Faculdade Cenecista De JoinvilleSistemas De Informação
Frequently Asked Questions about Daniel Martins
What company does Daniel Martins work for?
Daniel Martins works for Opservices Ti
What is Daniel Martins's role at the current company?
Daniel Martins's current role is Technical Support Engineer.
What is Daniel Martins's email address?
Daniel Martins's email address is co****@****ail.com
What schools did Daniel Martins attend?
Daniel Martins attended Universidade Estácio De Sá, Faculdade Cenecista De Joinville.
What skills is Daniel Martins known for?
Daniel Martins has skills like Html, Css, C, Windows, Microsoft Office, Photoshop, System Administration, Web Development, Java, Linux, Ubuntu, Trabalho Em Equipe.
Who are Daniel Martins's colleagues?
Daniel Martins's colleagues are Luiz Machado, Andrey Lelis Silva Fernandes, Yulli Carolaine, Marcelo Leite, Ednilson Correa Da Silva, Pedro César Tebaldi Gomes, Giovanna Andreetto De Menezes.
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