Tia A. Email and Phone Number

Maximized end-user experience by troubleshooting web issues and generating resolutions with minimal interruption to operations. Optimized workflow and promoted top accuracy by investigating billing matters and discrepancies. Worked closely with external partners to verify that services were rendered as promised. Trained cross-functional teams of agents and brokers on producing quotes and reactivating services.Streamlined open communication through use of phone, email, and digital platforms.Exemplified expertise in managing escalated customers and internalizing core issues to providesatisfactory solutions and maximize customer retention ratings.Demonstrated a solid working knowledge in research and problem-solving for complex situations. Drafted real estate descriptions and approved printed listings; calculated invoices based on services.

Facilitated a smooth and productive workflow as the assistant to more than 200 adjunct faculty and offered a full range of administrative support including mail delivery, filing, copying, and scanning. Enforced total compliance while supervising exams. Provided students with access to laptop computers as the manager of a rental program and maintained pristine documentation to keep track of computers.Took charge over the upkeep and design of the office and systemized filing to maximize efficiency. Demonstrated ability to take on multiple projects at once with no sacrifice to quality.Proficiently supervised a multi-line switchboard and interfaced with visitors in a positive manner.Coordinated key logistics for events including location, itinerary, catering, and any printed materials.

Obtained IRS certification for preparing tax returns at the third level of five.Prepared accurate tax returns for clients ranging from simple returns to complex returns with 20+ forms to be filed.Assisted resident aliens with obtaining an Individual Taxpayer Identification Number as well as Indian tribal members with their Per Capita returns.Assisted with audit proceedings and acted as liason between clients and the IRS.Translated foreign documents from Spanish to English to ensure compliance with IRS regulations.

Audited drug and background check completion for all temporary employees on a large business account and maintained multiple spreadsheets and databases, notifying correct offices of the results or lack thereof. Processed new hire paperwork and maintained thousands of personnel records, ensuing accuracy in transmission from each branch office to corporate. Provided a combined report of hours worked for those who haven't completed their drug and background testing or notifying of any employees who failed.

Provided exemplary customer service via telephone, email, fax, and postal mail to both internal and external customers of Full Circle's organic produce delivery service.Assisted with website navigation and promotion redemption as well as resolved any conflicts that might arise with delivery.

Assisted patients, lawyers, attorneys and other clients of the physicians of the UW medical system with any billing inquiries, insurance entry and verification, billing errors and hardships.Performed patient profile setup and records research using EPIC and coverage lookup resources for Medicaid/Medicare.Received and responded to correspondence via postal mail, email, and fax. Complied with all HIPAA regulations for scanning, documenting, and filing all documents.

Assisted providers of Medicare part B with patient and provider claims, eligibility requirements, and various other information via telephone, email, letter, and fax communications.Conducted extensive research into federal guidelines and matched them with claims appearing in the system.Assisted with claim denials and appeal processing and resubmission using medical terminology and ICD-9 CPT codes.

Provided world class customer service via telephone, email, mail, and fax to the owners of Hyatt’s timeshare properties.Handled escalated situation and irate callers on a regular daily basis as part of the call flow, ensuring resolution of the reason for escalation.Worked in depth with very discerning and high net worth clients flawlessly assisting with all aspects of their ownership, collected maintenance fee and other payments.Trained clients on how to utilize the system to their greatest advantage while following club rules. Detected and fixed any errors precluding completion of the clients' request.

Handled calls in a very high volume inbound call center, resolving issues related to customer service, Tier I technical support, billing and more via telephone, fax, mail, and email. Performed all account maintenance and processed cancellations while maintaining renewal and line addition sales quotas.Instrumental in reducing the amount of invoice credits issued by 25% for the associate director team, as well as reducing the amount of escalated customer calls.Handled escalated calls on a regular daily basis, coached and trained representatives on techniques to reduce escalated situations and irate callers.Maintained a follow-up system for contacting customers who indicated dissatisfaction via after call survey to resolve their concern and restore their rate of satisfaction.Resolved customers' service, billing, and equipment inquiries by researching bills, performing account maintenance, ensuring correct customer education; increased customer satisfaction by assessing accounts for errors and usage/plan conflicts and providing first call resolution.