Tia Devine-Adde Email & Phone Number

Itasca, Illinois, United States

Greater Chicago Area

Duties include: Assisting individuals in the purchasing and/or selling of residential and commercial property; negotiating contracts on behalf of the purchaser or seller.

Elk Grove Village, Il

• Managed all student records from the point of application through admission.• Provided administrative support to additional internal stakeholders.• Prepared student application files for admission committee review.• Completed cumulative GPA calculations for transfer applicants.• Entered transfer credit data into CRM.• Completed data inquiries, data reports, and analysis as needed.• Adhered to and exceed service level agreements for processing student records and files.• Completed quality assurance tasks to ensure accurate data and information integrity in the CRM.• Ability to work with discretion and complete confidentiality as this position involves constant contact with sensitive personal records.• Scanned transcripts into student’s folder.

Elk Grove Village, Il

• Compiled an excel report showing potential Maryville University students who started or submitted an application.• Distribution of the report to management and enrollment advisors for education, business and nursing programs for doctorate, graduate and undergraduate via email.• Increased contact rate by assisting enrollment advisors with scheduling appointments using CRM Laurus and appointment setter Vcita.• Checked and updated stage, status, and programs of students for enrollment advisors as needed.• Optimized transcript distribution to enrollment advisors by delivering US mail in a timely manner.• Made outbound calls to leads to schedule phone appointments with enrollment advisors.• Checked the graduate and undergraduate voice mailbox daily and distributed messages to the appropriate person.• Served as a secondary point of contact to students by addressing inquiries pertaining to the different program costs, attendance requirements and programs that are offered by Maryville University.• Provided continuous administrative support as directed by management.

Naperville, Il

Duties include: Analyzing patient claims and dx codes to determine if claims are related to the file that is being processed; once a claim is determined to be related, patient claims are pulled via the Rapid system and manually; follow up notes are then entered into the MAX database; claims that have been pulled manually, are data entered into the MAX database by the data entry department and then sent to the Imaging Department to be imaged; provide customer service to the Recovery Specialist team; pull patient bills, updating patient policy information and verifying patient eligibility.

Naperville, Il

Duties included: Entering insured members’ file information into the MAX database to create a case identification number; information entered includes attorney and/or insurance information; verifying members’ health insurance eligibility; answering inbound calls from insured members, attorneys and clients which include coordination of benefits and third party in a call center environment.

Schaumburg, Il

Duties included: Answering customer service questions from assigned clients; support to appropriate Sales Directors; created advertisements for Internet media such as Orbitz and Travel Agent media; entered ads into the Insite database and fulfillment systems; filing; other data entry assignments and account management duties.

Schaumburg, Il

Duties included: Made outbound customer service follow-up calls to clients; reported each client’s comments and questions to the appropriate TravelCLICK Sales Director; made a daily log of each call into the call management database.

Schaumburg, Il

Duties included: Data Entry; prepared customer contracts; made contract changes for customers as needed.

Schaumburg, Il

Duties included: Established relationships with accounts to promote sales; attended trainings; supported Area and Regional Account Managers; answered pre-sales calls from various customers and end users in a call center environment.

Schaumburg, Il

Duties included for Online Support: Created Service Repair Order numbers for customers to return products for warranty and non-warranty repair; faxed SRO numbers to customers via Lotus Notes database or via E-Gain system; handled all other customer support issues through the online system.Duties included for Order Entry: Created Service Repair Order numbers for parts/products that came in-house for warranty and non-warranty repair; processed and invoiced chargeable orders in the HP and SAP databases; processed and prioritized incoming orders; handled customer support issues from customers and in-house customer service representatives; entered customers’ orders into the Scopus database; charged processed orders.

Schaumburg, Il

Duties included: Created Return Merchandise Authorization numbers for vendors to return defective products that were under warranty repair; Vendors included Office Depot, Walmart and Sam’s Club; invoiced processed orders in the HP database; filed processed orders.