Tia Devine-Adde Email & Phone Number

Itasca, Illinois, United States

Greater Chicago Area

Duties include: Assisting individuals in the purchasing and/or selling of residential and commercial property; negotiating contracts on behalf of the purchaser or seller.

Elk Grove Village, IL

• Managed all student records from the point of application through admission.
• Provided administrative support to additional internal stakeholders.
• Prepared student application files for admission committee review.
• Completed cumulative GPA calculations for transfer applicants.
• Entered transfer credit data into CRM.
• Completed data inquiries, data reports, and analysis as needed.

Elk Grove Village, IL

• Compiled an excel report showing potential Maryville University students who started or submitted an application.
• Distribution of the report to management and enrollment advisors for education, business and nursing programs for doctorate, graduate and undergraduate via email.
• Increased contact rate by assisting enrollment advisors with scheduling appointments using CRM Laurus and appointment setter Vcita.
• Checked and updated stage, status, and programs of students for enrollment advisors as needed.
• Optimized transcript distribution to enrollment advisors by delivering US mail in a timely manner.
• Made outbound calls to leads to schedule phone appointments with enrollment advisors.

Naperville, IL

Duties include: Analyzing patient claims and dx codes to determine if claims are related to the file that is being processed; once a claim is determined to be related, patient claims are pulled via the Rapid system and manually; follow up notes are then entered into the MAX database; claims that have been pulled manually, are data entered into the MAX.

Naperville, IL

Duties included: Entering insured members’ file information into the MAX database to create a case identification number; information entered includes attorney and/or insurance information; verifying members’ health insurance eligibility; answering inbound calls from insured members, attorneys and clients which include coordination of benefits and third.

Schaumburg, IL

Duties included: Answering customer service questions from assigned clients; support to appropriate Sales Directors; created advertisements for Internet media such as Orbitz and Travel Agent media; entered ads into the Insite database and fulfillment systems; filing; other data entry assignments and account management duties.

Schaumburg, IL

Duties included: Made outbound customer service follow-up calls to clients; reported each client’s comments and questions to the appropriate TravelCLICK Sales Director; made a daily log of each call into the call management database.

Schaumburg, IL

Duties included: Data Entry; prepared customer contracts; made contract changes for customers as needed.

Schaumburg, IL

Duties included: Established relationships with accounts to promote sales; attended trainings; supported Area and Regional Account Managers; answered pre-sales calls from various customers and end users in a call center environment.

Schaumburg, IL

Duties included for Online Support: Created Service Repair Order numbers for customers to return products for warranty and non-warranty repair; faxed SRO numbers to customers via Lotus Notes database or via E-Gain system; handled all other customer support issues through the online system.Duties included for Order Entry: Created Service Repair Order.

Schaumburg, IL

Duties included: Created Return Merchandise Authorization numbers for vendors to return defective products that were under warranty repair; Vendors included Office Depot, Walmart and Sam’s Club; invoiced processed orders in the HP database; filed processed orders.