Tia Wright Email & Phone Number

York, Gb

Leeds, England, United Kingdom

Call centre/Customer Service Advisor company for a new start Energy Company based in Leeds providing one of the lowest prices Prepayment tariffs for Energy in the UK.- Call Handling (Call Centre)- Dealing with customer complaints and difficult customer issues- Documented process flows to support new team members- Training new team members- Sales, up-selling and identify customer needs- Identifying the best solution first time for the customer - Presented ideas to leadership team via Power point - Customer service via telephone, on-line Chat and email.- Resolve complicated enquiry’s- Key Holder

York, England, United Kingdom

Holiday letting company based in York.- Organise and schedule cleaners and maintenance work- Responsible for scanning documents- Utilising Microsoft excel 2010- Market research of competitors- Enter travel expenses and its corresponding data for accounting purpose- Setting up property listings on on-line portals- Answering Guest queries and questions on-line- Replenish/Order supplies

York

The York Priory Guesthouse prides itself on its comfortable facilities, friendly staff and high level of service that you would expect from a four-star, family-run Guest House.- Meet and Greeting new customers- Training new staff- Following Health & Safety guidelines- Provide the perfect service experience for every guest- Ensure guest feels important and welcome- Ensure food served is at a high standard- Answer all guest questions- Apply positive suggestive sales approach to guests.- Laundry and Making Beds- Organizing and Re-Stocking- Cleaning and Disinfecting Surfaces and areas

York, England, United Kingdom

Work in kitchen preparing food and working front of house, helping customers through ordering process. Worked in peak time hours to prepare food at a very fast paced rate while still ensuring the highest- Taking Customer Order- Cash handling and using Cash register- Preparing food- Worked on Grill- Served in drive through- Serving safety standards - Packaging foods, restocking and maintain food- Preparation items supplies and boxing and packaging supplier- Setting up contracts with local suppliers- Managing entry of receipts and book keeping

Education record

Gcse