Managed all IT for Körber Supply Chain NA Automation (Atlanta) and Consulting (Pittsburgh) divisions until merger with the Parcel division. Responsible for high-level end user support, onboarding and offboarding of users, procurement of IT supplies and equipment, IT budgeting, staffing, server monitoring and patching. Either managed, or was heavily involved in many internal projects including: MS365, local AD, and network integration with Germany; rollouts of SentinelOne antivirus, Microsoft Intune and Autopilot; Local Datacenter move, local network infrastructure upgrade and expansion of the Pittsburgh office. Provided System engineering for several client-facing projects, working with notable clients such as Google and Johnson & Johnson.

Provide support for 5 international offices (California, Massachusetts, London (UK), Sydney (AU) and Toronto(CA)) at one time (early 2020) supporting over 120 employees. Support includes (but not limited to): general desktop support, systems support, server support, networking support, Onboarding, Offboarding, procurement and retirement of equipment. Managed department of 3 prior to COVID-19 outbreak. Manage internal and external IT support for UK and AU, and other vendors, including Datacenter, Telecom and Networking companies. Manage projects including Phone system migration from RingCentral to Teams, Call Center migration, Network infrastructure upgrade and SDWAN implementation, Ticketing system implementation, documentation and policy creation. Instrumental in adapting our call centers to WFH with the onset of COVID-19 pandemic and creating new standards for Remote workforce going forward.Set up initially, then moved our Sydney office to a new location a year later. Negotiated with vendors and significantly cut IT costs before and during COVID crisis.

Continued to work with various clients acquired from Blytheco when Networking and hardware department closed. Developed new clients, performed accounting functions including invoicing, collections, taxes. Provided solutions and support for clients' networks and computing infrastructure. Advise clients and make recommendations to improve their business functions. Provide end-user support and project management. Projects include: Server installs/upgrades (Dell, HP, Win2000, 2003, 2008, SBS 2003, 2008, 2011), workstation installs/upgrades (Dell, HP Win XP, Vista 7, Mac OS X Leopard, Snow Leopard, Lion), Office 365 migrations, firewall installs/configurations (SonicWALL TZ series, Barracuda Spam firewalls), network infrastructure installs/upgrades (Dell, HP, Netgear, Linksys routers, switches, wireless access points), remote access installations/configurations (SonicWALL VPN/SSL-VPN, MS Remote Desktop and Terminal Services) backups (Backup Exec, Windows Server backup, Cobian backup, SonicWALL CDP appliances) and OS/software install/upgrades/maintenance (including Sage ERP and CRM products). Office moves, Disaster recovery, Server virtualization (VMWare, Applianz/AppEazy), website maintenance (Dreamweaver), Email administration (Exchange, Google Apps), Managed Antivirus (Kaspersky BusinessSpace Security, Symantec Endpoint Security, Microsoft Forefront/Intune, Malwarebyte’s Anti-malware).

Provide remote and onsite user support as well as Systems Administration support and project management for 30+ clients all over Southern California. End user support has included applications (Office, Line of business Apps) hardware support and user onboards and offboards. Projects have included Office 365 Migrations, Server refreshes and virtualization, Office moves and new offices, complete network overhauls, Line of Business Application upgrades and migrations, new network equipment (firewalls, switches, NAS devices, etc) company mergers, client onboarding.Systems Administration has included server maintenance, backups, disaster planning and recovery.

Managed McAfee SAAS migration to Proofpoint provide level II and III support, NOC support and monitoring, Compliance reviews, refresh and creation of workstation and laptop images.

Manage projects for 27 clients, including: Office 365 Migrations, Server refreshes and virtualization, Office moves and new offices, complete network overhauls, Line of Business Application upgrades and migrations, new network equipment (firewalls, switches, NAS devices, etc) company mergers, client onboarding (incl. documentation), domain renames and application vetting and deployment. Work with LabTech, ConnectWise, ITGlue, SkyKick, and ESET Antivirus. Client technologies include: Windows 7/8/10, Server 2003,2008, 2012, SBS 2008 & 2011, Sonicwall TZ and NSA series, Sophos UTM 9 series, Palo Alto firewalls, Cisco firewalls, switches and WAPs, Ruckus WAPs, EnGenius WAPs, OpenDNS, various backup solutions including: Intronis, StorageCraft, Carbonite, Mozy and Datto; Hyper-V, VMWare and Citrix, Exchange, Office365, Google Apps; Various Tax applications: CCH, Lacerte; and Law applications: TimeSlips, DissoMaster, and various accounting software including Sage and Quickbooks.Also provided Tier III escalation support and 24x7 after hours support.

I managed over 40 "IT Advisor" (Smaller SMB clients), providing account management functions as well as technical support and guidance. I was also a Field Engineer for 6 others. Working with Kaseya, LabTech, ConnectWise PSA and McAfee ePolicy Orchestrator. Client technologies currently managing include windows XP/Vista/7/8 and Windows Server 2003/2008/2012, SonicWALL TZ and NSA series firewalls, OpenDNS, various BackupExec versions, cloud backup solutions including: Intronis, iBackup, Carbonite, Mozy and Axcient; VMWare and Hyper-V, Exchange, Office 365, Google apps; various Tax and Law specific software, various accounting software including Sage and QuickBooks.Began as a NOC engineer responding to offline servers and various hardware and software related alerts, and helped develop tools and processes that are still in use today. Also part of monthly 24x7 on-call rotation responding to afterhours offline servers and end user requests.Heavily involved with McAfee ePO implementation and upgrade (4.6 to 5.0), Kaseya upgrade (5 to 6) and LabTech implementation.

Work with various clients to provide solutions and support for their networks and computing infrastructure. Advise clients and make recommendations to improve their business functions. Provide end-user support and project management. Projects include: Server installs/upgrades (Dell, HP, Win2000, 2003, 2008, SBS 2003, 2008, 2011), workstation installs/upgrades (Dell, HP Win XP, Vista 7, Mac OS X Leopard, Snow Leopard, Lion), firewall installs/configurations (SonicWALL TZ series, Barracuda Spam firewalls), network infrastructure installs/upgrades (Dell, HP, Netgear, Linksys routers, switches, wireless access points), remote access installations/configurations (SonicWALL VPN/SSL-VPN, MS Remote Desktop and Terminal Services) backups (Backup Exec, Windows Server backup, Cobian backup, SonicWALL CDP appliances) and OS/software install/upgrades/maintenance (including Sage ERP and CRM products). Office moves, Disaster recovery, Server virtualization (VMWare, Applianz/AppEazy), website maintenance (Dreamweaver), Email administration (Exchange, Google Apps), Managed Antivirus (Kaspersky BusinessSpace Security, Symantec Endpoint Security, Microsoft Forefront/Intune, Malwarebyte’s Anti-malware).

Responsible for company network (11 nationwide locations including branch offices and onsites) consisting of 40+ servers (Win2000 and 2003 Active Directory) and 300+ Win XP workstations. Compaq and Dell servers and Compaq/HP workstations (Wintel). Perform installation, configuration and maintenance of all application servers, terminal servers (incl. MS Terminal Services and Citrix Metaframe), print servers, MS Exchange servers, fax servers, NAS, virtual machines (using VMWare), web servers and all routers including Netopia, Cisco, Bay Networks, and Netgear and Linksys wireless routers. Responsible for tape-backups and patch management as well as Inventory and asset management using MS SMS and GFI Languard. Created scripts to automate patch and application deployment using batch files and VB scripts. Created all users in Active Directory as well as in staffing applications – SearchPerfect & Recruitmax (Vurv). Responded to user support requests via CA Servicedesk.

Responsible for the administration of company WAN consisting of 6 different sites within Southern California (8 Windows 2000 servers, 1 Unix server and 60+ workstations). Dell Server and workstations. Perform configuration and maintenance of all applications servers, terminal servers, HP print servers and all routers including Netopia, SMC, D-link, Netgear and Linksys wireless routers. Responsible for tape-backups of Unix & SQL servers and administration of SQL database. Maintain all workstations and perform hardware repairs and software troubleshooting. Maintained Goldmine CRM and logged support requests in HEAT Service & Support. Designed, created & continue to update company website, using HTML, Java, MS FrontPage & Dreamweaver. Installed, configured and continue to administer netcam security system. Involved in several marketing strategies including the creation of print ads, brochures and targeted email campaigns.