Tiago Alarcon Email & Phone Number

Brazil

- Lead software development team (financial services)- Create and maintain the Product Backlog, working with agile methodologies (Kanban, Jira)- Plan sprint, review and retrospective meetings, ensuring agile processes and the quality of product delivered- Collaborate closely with business departments, analyzing customer needs and ensuring clear communication to the development team- Develop and execute a product vision and strategy and roadmap that optimizes product.

Brazil

- Lead the project ‘implement of PIX - Instant Payment System’, controlling deliveries/tests and leading the project in all the phases.- I propose solutions/support Backoffice systems: Internet Banking, Current Accounts, Risk and Compliance, Accounting and Accounts Payable. Prioritize tasks and create systemic solutions/improvements, saving time and money, improving results and customer experience- Analysis of risks and impacts on implementations with the company's security standards and good market practices- I created indicators and Dashboards in Power BI/SQL Server for financial management, customer acquisition/retention and loans. The focus is on monitoring critical routines and system performance, preventing failures and assisting executives in decision-making- Creation of automation, stored procedures, control and monitoring systems in SQL Server.

- Lead a support team of 18 professionals in customer service (banks/financial) at the national level- Controlled and created KPIs for process improvements/problem resolution- Implemented service-desk processes and systems to control incidents/problems/changes/versions (ITIL)- Prioritized and controlled team activities and project management

- Production Support for Regulatory Compliance applications following ITIL methodology for incident, change and problem management; Working as a Global Team with US, UK, India and China, providing support to business areas 24X7- Providing second-level support on applications, assisting in the resolution of incidents and analyzing problems and research to identify the root cause and solution- Change management in production environments to ensures that all of the proposed changes are in line with the company’s policies and have no impact on production systems- Analyzing Data Bases store procedures, Unix Shell Scripts and configuring Windows and Unix Servers to resolve issues or new system releases- Implementing support tasks and rules on the systems according to the company’s standard operating model based on ITIL; Created and updated documentation used by the first support level ensuring that everyone has the necessary information to work on day-by-day activities. Training of team members providing the continuity of improvement of support provided.

Post-Graduation In Project Management

Information Systems