Tiago Silva Email & Phone Number

State Of São Paulo, Brazil

Barueri, São Paulo, Brazil

Responsible for both Services and Solutions at HPS Brazil with full P&L ownership.- Plant Process & Personnel Safety, Modernization & Upgrades and Cybersecurity solution as main part of portfolio delivered.- Engineering to lifecycle services approach.

São Paulo Area, Brazil

Main Responsibilities: (Reporting to LATAM President) - Team of 195 people• People leader (200 employees) including engineers, technicians, administrators and managers;• Develop and deploy processes and projects to improve customer experience using digital platforms;• Responsible for the services business unit and solutions sales to the end customer;• Deliver budget and financial reports to L1 management and board;• Develop and implement strategies to improve customer experience;• Contribute to the expansion of global margins in 2019, via PMO processes review;• Create a service sales strategy and support the commercial team generating a funnel (pre-qualification of leads) based on technical and situational parameters;• Manage the service portfolio (maintenance, startups, consulting and training);• Develop and control P&L, define strategies and action plans against monthly results and evaluate possible disparities on shipments, expenses and orders.

São Paulo, Brazil

• Responsible to reorganize the whole Commercial Industrial Business Unit and leverage direct margin to the expected target.• Reorganization of the Services and Customer Operations area to adapt to the Customer Success methodology and customer journeys.

São Paulo Area, Brazil

Main Responsibilities: (Reporting to the Solutions and Services Manager) - Team 27 people • Manage the portfolio of engineering services (PLC and Medium voltage drives migrations & modernizations, preventive and corrective maintenance, start-ups, emergency calls and training);• Support sales processes and participate in negotiations with strategic customers;• Lead operations involving a team of 3 supervisors and 24 engineers;• Deliver the P&L (Top & bottom line) within the target and present an action plan for the year;• Support distributors and monitor their sales funnel (opportunities and orders);• Lead the entire implementation of SAP i2R for Latin America, involving 50 people;

Sp

Main Responsibilities: (Reporting to the General Manager of Latin America) - Team 36 people• Responsible for the Services P&L and customization projects for the COMOS industry software in São Paulo and Rio de Janeiro branchs, involving a team of 36 people;• Approve technical and financial feasibility for the implementation of complex projects;• Responsible for negotiating projects from pre-sales until implementation;• Develop sustainable contracts to meet SLAs and KPIs required in negotiations;• Support commercial area in the funnel qualification process and sales strategies;• Lead the development and implementation of the COMOS system industry support project at Petrobras, involving a team of 28 people with a budget of [hiden];• Monitor and evaluate the customer service area regarding support and warranty levels.

São Paulo

Main Responsibilities: (Reporting to the General Manager) - Team 11 people• Plan the execution and monitor the scope of projects (routines, targets and deadlines);• Manage the “As Built Blueprint” project of the COMOS System (customization of technologies used in Petrobras downstream refineries such as electrical, processes, instrumentation and Automation);• Focal point in the customization, instrumentation and control project in China in 2012;• Manage crises and seek satisfactory agreements between the parties throughout the projects;• Coordinate the allocation of resources and budgets to achieve project deliverables;• Inspire, engage and direct the team (11 people) in projects according to competencies.

São Paulo, Brazil

Main Responsibilities: (Reporting to the Manager) - Team 5 people• Responsible for the instrumentation and control area (COMOS Software), in the verticals of new product developments and customer support;• Requirements gathering for technical developments, improvements and corrections;• Develop the interface with the Siemens Distributed Control System (PCS7).

Cubatão (Rpbc)

Main Responsibilities: (Reporting to the SP Regional Manager)• Responsible for instrumentation and control projects at Voith Paper and Petrobras Downstream;• Technical requirements gathering from Instrumentation & Control with customers and customization of the discipline into COMOS System;• Provide training (technologies and features) delivered in the system roadmap.

São Paulo Area, Brazil

Main Responsibilities: (Reporting to the Support Coordinator)• Support the automation area of Voith Paper to deliver their Paper machine projects throughout the COMOS System;• Customize solutions, reports, lists and drawings according to customer needs;• Manage the database to ensure expected performance, backup and uptime;• Provide technical training for new users of the COMOS System.

Main Responsibilities: (Reporting to the CAD Support Supervisor)• Support and train Voith Hydro's engineering area in the use of Solid Edge (3D CAD Software) and eMatrix (GED and PLM system) systems.

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor Of Engineering - Be, Mechatronics, Robotics, And Automation Engineering

Technical Diploma - High School, Data Processing