Mother Technologies is a well-established IT and Telecom services provider operating in Aberdeen. Here I work as a Systems Engineer to resolve customer’s IT and Telecom issues. In this company my knowledge became vaster than ever. I deal with servers running from Microsoft Windows server 2003 to 2012. I have a very good knowledge of Security and Distribution groups and Group Policy. I also manage the customers Exchange Servers to quickly resolve issues that could prevent the correct mail flow. Over the cloud (but not only), Terminal Servers are used all the time as part of a service provided by Mother Technologies, so i have a very good approach on how they work regarding permissions and level of access to the users. I also perform server health checks and provide maintenance to the server when needed by replacing its hardware when a fault is found.I also support virtualized environments that run VMware ESXi.Later on, I have also been offered the opportunity of taking care of customer’s Telecoms. I have been sent to a Unify training course, and I now have a reasonable knowledge of the Siemens phone systems (Open Scape Business and Manager E), with analogue, digital or VoIP phones.

Portugal Telecom is a global telecommunications player, is the Portuguese market leader, with a wide national and international operational scope. There, I was responsible for the setup and maintenance of IT equipment’s including (but not restricted to) workstations, VoIP, network equipment and smartphones and general troubleshooting. I was also responsible for user support by remote access technologies and whenever necessary I carried on on-site assistance. Among other duties, I had to solve problems through the ticket management software (BMC Remedy). This job position demanded high problem solving skills in order to meet tight deadlines.

Critical Software is a software development firm which provides solutions, services and technologies for mission and business processes. There, I worked as an IT Technician solving the user incidents on their desktops, laptops, printers and smartphones. Working for this company enabled me to deal and develop my knowledge of HPUX systems. Among other duties, were the content management delivered by software developers, and other inherent tasks, such as creating and running scripts to create a tree of folders, adding permissions and subsequent security. This job position also required me to think outside the box as I had to solve software issues ranging from the Microsoft environment, Active Directory, to Exchange servers management. In this company I was required to solve complex problems and to possess excellent time management skills, to assist customers and ultimately meet demanding deadlines.

Siemens is a leading multinational company operating in Portugal in the Energetic, Healthcare, Industry and Infrastructure & Cities sectors. There, I worked as an IT Technician, having as key responsibilities assist computer, laptops and printing troubleshooting on-site. Part of my job description was to solve incidents related with Microsoft Software, and other IT related troubleshooting. I had held responsible for the company´s Backup systems. Part of the Backup management, was to send a group of tapes, and receiving other tapes, travelling between sites namely Porto and Lisbon, and to ensure that the tapes were the right ones used in the daily business backups.

Metro do Porto and STCP is one of the most important Public transports companies in Portugal. There, I worked as an IT Technician solving the user’s incidents, troubleshooting their computers, laptops, network, printing system, and software. I have also managed the Active Directory and Printing Server.