- Collaborate with SAP GRC AC teams to ensure security controls are integrated with governance, risk and compliance practices.- Manage the SAP user lifecycle, including account creation, modification and deactivation. Ensure that the principle of least privilege is applied.- Create, modify and manage roles and authorizations in SAP, ensuring that users have appropriate access to the data and transactions required for their functions. - Developing and applying security policies in compliance with regulations and best practices. This may involve password policies, access restrictions, among others.

Provide support from 1st and 2nd level, opening a Software call through telephone, chat and e-mail as well as handling these calls by remote access and when necessary, forward the appointments of the called Hardware for the local support team, in addition to monitoring the service levels (SLAs) of the incidents to ensure timely service and use the escalation process when

Responsible for auditing the flow of customers and sales in the stores where they were part of the monthly, half-yearly or annual contract. Also, responsible for verifying that all stores were in proper security conditions, both for customers and employees, that everything was properly cleaned and organized, thus creating an appropriate environment for sales and customers' well-being.