Tiago Neves Email & Phone Number

Santiago Metropolitan Region, Chile

As the Service Manager for AMS services in BSS Fullfillment team at Entel, I am responsible for overseeing the department's operations to ensure the timely and efficient delivery of services to our client. In this role, I lead a team of professionals dedicated to meeting customer requirements and exceeding their expectations.My responsibilities include.

Chile

As a Delivery Manager I played a pivotal role in driving digital transformation initiatives and delivering successful projects. With a focus on optimizing customer experiences and ensuring high-quality project implementation, I leveraged my expertise in technologies such as Ericsson Order Care, Ericsson Catalog Manager and Microservices to achieve.

Chile

Leader of the design and architecture team for the B2C Postpaid Mobile and B2C Hogar Release of the TDE project, at Entel (http://www.entel.cl and http://www.entel.pe).Responsible for planning, coordinate and assure completion and quality of each design activity assign to each team member. Coordination of the team members, motivating and helping each one.

Lisboa

ConceptWave Order Management Solution Architect in OSS projects.Worked on the Post Paid release, at Spark Telecom New Zealand (http://www.spark.co.nz).(from 02/2015 to 05/2016)Worked on the O2A Design phase for B2C Prepaid and Postpaid release of the TDE project, at Entel (http://www.entel.cl and http://www.entel.pe). (from 05/2016 to 06/2017)Worked on.

Auckland, New Zealand

ConceptWave Order Management Solution Designer, working on the Post Paid release, at Spark Telecom New Zealand (http://www.spark.co.nz).

Lisboa

• Solution Architect and responsible for quality assurance/ support of vertically integrated applications for Post Paid Mobile Solutions (consumer and business segment), named “Mobilix”:
• Systems integration with:
• Order & Service Management
• Order Fulfilment & Provisioning (Voice & Data Services)
• Product lifecycle Manager
• CRM component (Client and Account Management)

Amadora

Creator of the application CityTripTips.Application for storage of tips regarding several cities. It permits sharing tips from all users, permitting this way a easy communication about the cities that each user has visited or is planning to visit.Version 1.0 is available in Play android market and is currently being developed other features and a windows.

TMN And PTSI (PT Sistemas De Informação, S.A.)

Analyst and developer of projects in CRM services, using Informix 4GL.Project managerResponsible for designing, planning, implementing, unit and integrated testing and elaboration ofproject documentation.Team leader.Team manager.Responsible for training and integration of various elements in the new company and the end customer. Ensuring continuous.

TMN

Analyst and developer of projects in CRM servicesResponsible for implementing, unit and integrated testing and elaboration of documentation.