Tiago Neves Email & Phone Number

Santiago Metropolitan Region, Chile

As the Service Manager for AMS services in BSS Fullfillment team at Entel, I am responsible for overseeing the department's operations to ensure the timely and efficient delivery of services to our client. In this role, I lead a team of professionals dedicated to meeting customer requirements and exceeding their expectations.My responsibilities include managing the end-to-end service delivery process, from resource allocation and scheduling to quality control and customer satisfaction. I collaborate closely with cross-functional teams, including sales, operations, and customer service, to coordinate efforts and deliver results that align with our client' needs.One of my key achievements in this role has been implementing process improvements that have significantly enhanced our service delivery efficiency. By identifying areas for optimization and implementing solutions, I have been able to streamline our operations and improve our overall performance.Additionally, I am constantly seeking ways to improve our services and exceed customer expectations. I actively solicit feedback from clients and use this information to drive continuous improvement initiatives within the department.Overall, my role as a Service Manager for AMS services in fulfillment requires strong leadership, communication, and problem-solving skills. I am committed to delivering high-quality services that meet and exceed our clients' expectations, and I am dedicated to driving continuous improvement in all aspects of our operations.

Chile

As a Delivery Manager I played a pivotal role in driving digital transformation initiatives and delivering successful projects. With a focus on optimizing customer experiences and ensuring high-quality project implementation, I leveraged my expertise in technologies such as Ericsson Order Care, Ericsson Catalog Manager and Microservices to achieve outstanding outcomes.Managed and delivered multiple projects for Entel, including the development of a microservices solution for a backend system supporting multiple channels' front-end interfaces.Oversaw diverse service teams across various platforms and technologies, ensuring top performance and quality delivery in alignment with defined release schedules.Built and nurtured cohesive teams composed of both senior and junior members, fostering collaboration and knowledge sharing to provide exceptional service to customers.Led the Planning, execution, and successful delivery of complex projects, meeting key milestones and ensuring alignment with business objectives.Collaborated closely with cross-functional teams, including developers, engineers, and stakeholders, to gather requirements, design solutions, and ensure seamless implementation.Employed agile methodologies to drive efficient project execution, maintaining a strong focus on quality, scalability, and performance.Acted as a trusted advisor to clients, providing strategic guidance and technical expertise to support their digital transformation journeys.Stayed abreast of emerging technologies and industry trends, proactively identifying opportunities for innovation and recommending solutions to enhance business operations.In this role, I thrived in a dynamic and fast-paced environment, leveraging my technical expertise, project management skills, and dedication to excellence to deliver outstanding results.

Chile

Leader of the design and architecture team for the B2C Postpaid Mobile and B2C Hogar Release of the TDE project, at Entel (http://www.entel.cl and http://www.entel.pe).Responsible for planning, coordinate and assure completion and quality of each design activity assign to each team member. Coordination of the team members, motivating and helping each one to achieve the best performance and accomplish their goals.Project followup, reporting the team progress in the projects tasks, risks.

Lisboa

ConceptWave Order Management Solution Architect in OSS projects.Worked on the Post Paid release, at Spark Telecom New Zealand (http://www.spark.co.nz).(from 02/2015 to 05/2016)Worked on the O2A Design phase for B2C Prepaid and Postpaid release of the TDE project, at Entel (http://www.entel.cl and http://www.entel.pe). (from 05/2016 to 06/2017)Worked on support for the UAT Testing and Data Migration phase of the B2C Prepaid Chile release of the TDE project, at Entel (http://www.entel.cl). (from 05/2017 to 09/2017)Currently working on production support (BAU) of the B2C Prepaid Chile release of the TDE project, at Entel (http://www.entel.cl).

Auckland, New Zealand

ConceptWave Order Management Solution Designer, working on the Post Paid release, at Spark Telecom New Zealand (http://www.spark.co.nz).

Lisboa

Solution Architect and responsible for quality assurance/ support of vertically integrated applications for Post Paid Mobile Solutions (consumer and business segment), named “Mobilix”:•Systems integration with:•Order & Service Management•Order Fulfilment & Provisioning (Voice & Data Services)•Product lifecycle Manager•CRM component (Client and Account Management)•Billing event’s Manager•Loyalty Services Manager (App In Java)•Warehouse management for simcard and equipment•This application publishes and subscribes information using Middleware (TIBCO).Team Coordination and management.•Involvement in critical projects for the organization according to the PT transformation program roadmap, such as:•ConceptWave Order Manager convergence•Convergent CRM•Convergent Ratting•Convergent Billing

Amadora

Creator of the application CityTripTips.Application for storage of tips regarding several cities. It permits sharing tips from all users, permitting this way a easy communication about the cities that each user has visited or is planning to visit.Version 1.0 is available in Play android market and is currently being developed other features and a windows phone 8 version of the application.https://play.google.com/store/apps/details?id=com.sevencorp.citytriptips

Tmn And Ptsi (Pt Sistemas De Informação, S.A.)

Analyst and developer of projects in CRM services, using Informix 4GL.Project managerResponsible for designing, planning, implementing, unit and integrated testing and elaboration ofproject documentation.Team leader.Team manager.Responsible for training and integration of various elements in the new company and the end customer. Ensuring continuous training and support over time, whether at the level of projects or the business level.Involved in several projects convergence of fixed and mobile components of communication.

Tmn

Analyst and developer of projects in CRM servicesResponsible for implementing, unit and integrated testing and elaboration of documentation.