Tiana Sharp Email & Phone Number

• Set appointments and provided expert customer service to research study participants• Assisted participants with eligibility, and questions or concerns regarding various studies and requirements• Corresponded with customers to provide clients with updated information and participant interactions• Gathered information from study participants and assigned them to appropriate corresponding groups• Provided instructions and assigned specific corresponding paperwork and study questions to participants; analyzed paperwork for completeness and accuracy• Promoted research studies of various marketing services while recruiting potential qualified participants

• Provided customer service to prospective lessees interested in apartment communities • Provided prospective lessees with in-depth details regarding properties, communities, and staff• Supported main office during peak hours by setting appointments for potential lessees and clients • Navigated through customer support database to find information to effectively answer questions and set appointments• Conducted maintenance calls and processed customer information for system updates• Communicated issues found in the system or any missing data to the corresponding department• Effectively tracked customer data to include questions, lease agreement and payment information• Maintained open communication and positive relationship with customers and clients• Ensure compliance and quality standards with state and federal requirements and regulations

Grand Prairie, Texas, United States

• Effectively managed a staff of five (5) program instructors• Trained after-school staff including paraprofessionals and teachers, to ensure high-quality education programming and training staff on system software• Facilitated the development and implementation of program curriculum geared towards the needs of students• Oversaw day-to-day operations and support daily activities, including coordinating daily scheduling changes and maintaining effective documentation• Responsible for recruiting highest-need students and their immediate family members to participate in the education program• Assisted with supervision of students• Facilitated ongoing communication and collaboration between the school and the program• Effectively managed database to include tuition, payments, confidential information in spreadsheets and performed analysis for weekly reporting• Developed spreadsheets and completed various administrative paperwork, including weekly state required paperwork for attendance and meal/snack program and reports data to the state• Maintained open communication and positive relationship with parents and vendors• Monitored program to ensure compliance with state and federal regulations• Organized special events and community presentations throughout the year to boost recruitment

Grand Prairie, Texas, United States

• Developed and implemented program curriculum geared towards the needs of students• Supervised and led students during program activities• Actively recruited new program participants and partnered with the school to ensure program compliance and success• Generated reports by maintaining accurate program records, including snack production documentation and daily attendance • Evaluated recruitment strategies to fulfill education program enrollment• Effectively communicated with staff members, parents, and administrators to create a positive and productive environment• Performed assessment by collecting data to identify problems and developed plan to improve program• Organized special events and community presentations throughout the year to boost recruitment

• Provided excellent customer service and informed clients of their finance options• Critical thinking and decision-making expertise used to make informed decisions on providing loan modifications such as extensions, deferments, due date adjustments, and late fees• Updated customer demographics and loan information in the database system• Strategically marketed campaigns, and promoted products and brand loyalty

• Planned, implemented, and supervised activities and approved curriculum for after-school program• Coordinated academic, social enrichment, and recreational activities and instructed students in grades K-5 in a structured environment

Coppell, Texas

• Assisted in writing and implementing a weekly schedule for youth camp group• Organized and led a variety of small and large group weekly activities including crafts, nature, games, swimming, as well as opening and closing ceremonies • Responded to camp-goers behavior issues in a positive and effective manner• Maintained the cleanliness and organization of the facility• Effectively communicated with parents about participant’s experiences and reported concerns to camp leadership• Assisted in maintaining accurate program records including incident reports, logbook documentation, and daily attendance• Enforced and followed all safety guidelines associated regarding the camp program• Provided guidance for junior counselors and camp volunteers to have a deeper understanding of leadership and counseling skills• Maintained constant surveillance of the pool area/body of water, with detailed knowledge of emergency procedures and ability respond to situations immediately and effectively