Tiana Sharp Email & Phone Number

Process service requests, billing inquiries, and emergency calls via telephone, email, and chat. Effectively deescalate irate customer situations.

Memphis, Tennessee, United States

Respond to bill related inquiries.Analyze accounts to determine payment arrangement eligibility.

Greater Memphis Area

Informed callers of UofM Global programs, addressing any questions or concernsAssisted with program applications, password resets, and account setupEscalated and routed tickets to appropriate personnelDocumented call information into an online ticketing system

Greater Memphis Area

Provided technical support via telephone, email, and in personMaintained and monitored computer systems and networksAssisted with program applications, password resets, and account setupEscalated calls and scheduled technicians for repairs

Greater Memphis Area

Collaborated with team members to prepare and host successful, outreach eventsInformed students of career readiness resources and connected them to Career SpecialistsPromoted and prepared content for professional workshops, seminars, and career fairs

Cold called leads to share the St. Jude message and recruit for fundraising programsManaged large amounts of outbound calls in a timely mannerCross sold campaigns, followed-up with leads, and met weekly sales goalsDocumented and dispositioned each call appropriately

Prepared and submitted reports with payroll information to supervisorMaintained employee records, including new hires and pay rate changes

Greater Memphis Area

Assisted customers with online and store purchasesOperated cash registers, managed financial transactions and balanced drawersPerformed stocking, re-merchandising, price markdowns and store displaysManaged online transactions and performed audits on returned items