Tianchan(Sylvia) Deng Email & Phone Number

Beijing, China

Beijing, China

Beijing, China

• Process definition and optimization of customer service center and data analysis, lesson learned workshop, e.g. adjustment measures, warning list etc.• IT system readiness and certification application• Development of predictive maintenance system: reduction of warranty costs, increasing of customer satisfaction and creation of new business cases

Chaoyang Qu, Beijing, China

• Offered the TCO / RCAR calculation and technical prognosis according to the vehicle project milestone requirements. • Responsible for Competitor Study for all VW core competitors to catch TCO Benchmarks for all new vehicle projects.• Create TCO milestone reports for new running vehicle projects.

Beijing City, China

• Effectively use systems and methods to determine and evaluate the infield cars relating to the warranty topics for the Volkswagen group vehicles and its components within the framework of the tasks of Technical Service.• Analysis of warranty data so as to make sure adherence of Warranty policies and procedures defined by Volkswagen AG.• Monitoring, early warning and intimation to relevant work groups such as Product Support / Quality / Customer Care with the help of Warranty data.• To ensure correctness of Warranty data in systems / reports.• Coordination with Joint ventures and Importer (China) for fulfillment of Warranty parts requests by factories.

Beijing City, China

Created BMW Purchasing department Intranet from proposal stage to final finished website and optimized BMW purchasing department database. Designed and developed a Report System for a Volkswagen R&D Group, which can automatically create multiple different competitor analysis reports. Various SQL development projects that assisted the client in their daily work, automated operating processes, and extracted relevant data from Big Data sources. Topic lead in the “Erlkoenig Business Intelligence” Unit with a responsibility in various topics. Example BI projects: Conducted Text Mining and Sentiment Analysis Project using Python to extract customer reviews and word cloud from KouBei on AutoHome for sentiment analysis.• The system is capable of creating Aufsteller, WB Basket, Fahrzeugpalette, Steckbriefe and WBA Report reports for all ICE, PHEV and BEV vehicles.

Urumqi, Xinjiang, China

Assisted in design, implementation and operational effectiveness assessments of operating system control. Collaborated in the design of absence and leave management system, drafting management hierarchy for flow of requests. Translated legal documents, contracts, consulting agreements, and management duties.• Assisted on drafting a successful proposal for construction of financial plaza which has received approval from the Chinese government.

Chicago Il, Usa

Assisted with database management and filtering of information, updating with information from active users. Supervised all social media accounts for Tagwire Media, producing weekly content on each platform to increase exposure. • Corrected, edited, and uploaded thousands of database entries weekly ensuring database would be ready for application launch on iTunes Store.

Urumqi, Xinjiang, China

Monitored and analyzed client business information using BI Dashboard from Oracle. Updated and maintained management team and client information within the system. Updated account information daily and reported findings to supervisor. • Developed and update database with collected information from clients in order to produce client status reports.

Norfolk, Va, Usa

Conducted research and reported findings at weekly health topic discussions. Assisted in the monitoring of patient blood sugar levels using portable medical equipment. • Assisted preparation of teaching materials for Distance Learning and Instructional Technology Program.

Master'S Degree, Management Information Systems & Business Intelligence

Activities and Societies: Rock climbing club

Bachelor Of Business Administration (B.B.A.), Business Administration And Management, General & Fashion Merchandising

Activities and Societies: American Marketing Association