Tian Fu Wei Email & Phone Number

Singapore

Singapore

• Learnt basic AWS services through hands-on exercises – Amazon EC2, Amazon RDS, Amazon S3• Created 2 JSON-flattening Python scripts – Static Flattening and Dynamic Flattening. The scripts were used in the IT department after approval was given.• Developed a TKinter GUI Application, GI Claims Detail that pulls claim reports based on different input fields. Some of the fields are dynamic and change according to previously selected fields. • Tested extra functionalities that will be added to the TKinter GUI Application in the future including the use of Stored Procedures and the adding of new input fields straight into the GUI.

Singapore

• Troubleshooted customers' technical issues with using Workato's products. 50 customers’ issues over live chats & emails in a day, with 3-5 chats happening simultaneously.• Handled calls from the US regarding customers’ technical issues.• Handled tickets and interacted with customers using Jira.• Analyzed the customer success workflow and identified an area of concern involving customer waiting time. Developed a new workflow by automating various processes which reduced ticket replying process time from 35.87 seconds to near real-time speeds, and consulting partner onboarding process time from 2-3 days to 10 minutes.

Bachelor'S Degree, Computing & Information Systems, High Merit

Activities and Societies: ITI@SMU Industry Study Mission to DubaiMajors: • Business Analytics • Digital Cloud Solutions Achievement: •.

Diploma, Business Engineering, Diploma With Merit, Gpa Score (3.76/4.0)

Activities and Societies: ‎ • Freshman Orientation Camp 2013 • Temasek Polytechnic’s Open House 2015 Helper • Temasek Polytechnic’s Open.

Secondary

Activities and Societies: ‎ • Community Charity Events; Chinese New Year Hamper Project in 2010 • Scout CCA; Member in 2010 • Buddhist.