Maintaining accurate records of patients' oral health histories and treatment progress.• Ensuring that all orthodontic instruments and equipment are properly sterilized before each use.• Keeping patients’ mouths dry during orthodontic procedures by using a suction hose as needed.• Taking intraoral X-rays of patients’ mouths.• Taking photographs of patients’ teeth to aid the Orthodontist in developing treatment plans and to document patient progress.• Taking dental molds of patients’ teeth for the fabrication of customized mouthguards and retainers. • Removing and replacing wires, coil springs, donuts, and elastic bands.• Educating patients on proper oral hygiene practices and braces aftercare.

Manage large amounts of incoming calls.• Identify and assess customers’ needs to achieve satisfaction.• Build sustainable relationships and trust with customers through open and interactive communication. • Provide accurate, valid and complete information by using the right methods/tools.• Meet or exceed client metric obligations.• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow-up to ensure resolution.• Keep records of customer interactions, process customer accounts and file documents.• Follow communication procedures, guidelines and policies.• Take the extra mile to engage customers.• Place claims in reasonable amount of time• Discuss deductibles for devices• Report fraud claims

Responsible for reaching out to customers to collect payment for overdue bills, loans, or other payments. Acts as the liaison between creditors and customers and manages overdue accounts.

Handling Furniture calls helping customers track their delivery order, place orders, cancel orders, adjustments/refunds, Escalation on calls, Technicians and repairs sent out to customers home. Working cases speaking with the vendors and trucking companies to issue authorization numbers, Crediting customers accounts back for returned or non received merchandise.

This involved troubleshooting, researching solutions, and providing resolutions to Level 1 technical and service problems. The Agent ensures proper escalation procedures. Answers and responds to inbound calls, emails, or chats using documented procedures, available tools and supplied script(s) to assess customer’s support needs and handle/route accordingly to the satisfaction of the customer. Verifies all contact information. Creates service requests within supplied Customer Relationship Management (CRM) system. Documents problem definition. Documents and logs all contacts and actions into database per specified guidelines.Files appropriate data (soft and hard copies)provides direction to customers promoting online self-service and web based solutions.