Assisted back of house with daily prep and training new associatesEnsured morning and evening stock meets consumer expenditure expectations Navigated several positions to fulfill necessary daily tasks as well as consistently maintained performance goalsCommunicated with associates on the front-end to ensure a well kept positive environment

Assisted Escrow in scheduling and managing notary closing appointments Ensured success through outreach, document review, and de-escalation strategies Submitted system bugs, participated in team building tools, and attended weekly meetings while maintaining performance goalsNavigated updated procedures and technological advances through trainings and weekly communications. Worked efficiently in a remote atmosphere, communicating via Zoom and Slack.

Revised 70+ PDF files in time-sensitive cases using precise data entry within the required submission dateFollowed up 100% of file submissions to ensure quality assurance and maintain a reputable rapportPrepared and revised time sensitive documents for presentation and potential errorsUtilized Abode Acrobat software tools while editing confidential traffic study documents.Ensured consistent performance by attending training sessions to obtain the best technique and systems of execution via Zoom.

Assisted store guests with all client concerns including but not limited to; refunds, returns, exchanges, and online orders daily.Helped conduct interviews and tutor new associates as well as managing a team of 20+ associates in total.Effectively supervised day-to-day front-end operations with 200+ daily guests.Implemented ambitious customer satisfaction goals, and better-enabled customer service staff members to effectively meet them.Supported visual merchandising projects and overnight floor changes to maintain a well-kept positive atmosphere for store guests.Submitted payroll, money orders, and daily deposits.Consistently surpassed sales goals comparative to previous year sales, making #1 in the district for Credit Sales.

Taught 2-5 curriculum classes and approved teaching methods to ages 2-6.Hosted events accommodating 7-32 clients alongside an assist.Lead and supervised camps based on extensive lesson plans with a 20 child capacity.Participated in sales events such as Grass Roots, exceeding our enrollment goal of 300 students for the year of 2019.Implemented new and continuous strategies for student retention and new enrollmentCompleted daily phone calls and PDF’s, along with other administrative tasks