Tiara Skipper Email & Phone Number

Los Angeles, California, United States

Assisted customers with inquiries related to IKEA deliveries, ensuring timely and effective resolution of issues. Monitored daily delivery schedules to identify and mitigate potential fulfillment risks.Handled customer interactions via live channels, including chat and phone, to provide real-time support. Collaborated with logistics and support teams to.

Remote

Build and maintain strong relationships with clients to understand their needs, goals, and challenges.Act as the primary point of contact and advocate for clients within the company. Collaborate with clients to ensure seamless onboarding and successful implementation of IT solutions. Provide training and guidance to clients on how to effectively use our.

Remote

Provided expert technical support for SaaS products, resolving an average of 120 customer inquiries per day. Analyzed customer feedback and identified common issues, communicating findings to the product development team to improve the products functionality and user experience. Developed and maintained a knowledge base of product information, including.

Remote

Increase customer satisfaction rating by 20% within the first quarter of employment through the optimization of the customer feedback system. Increased customer retention rates by 10% through effective troubleshooting, communicating & problem solving skills. Developed and executed a customer training program that resulted in a 14% decrease in support.

Glendale, California, United States

Conceptualized and executed a creative marketing strategy that resulted in a 5% increase in customer acquisitions. Implemented daily trainings which increased customer engagement by 20%. Utilized data analytics tools to track the performance of creative campaign. Mentored and trained a team of new creative specialists who each went on to hold a 95% or.

Virginia Beach, Virginia, United States

Ensure Starbucks brand standards where executed by managing schedules, training and coached crew members to optimize performance and motivate toward more efficient work. Supervised employees and oversaw quality compliance with company standards for food and services. Modernized and improved operational procedures to increase productivity and profitability.