Tiara Skipper Email & Phone Number

Los Angeles, California, United States

Assisted customers with inquiries related to IKEA deliveries, ensuring timely and effective resolution of issues. Monitored daily delivery schedules to identify and mitigate potential fulfillment risks.Handled customer interactions via live channels, including chat and phone, to provide real-time support. Collaborated with logistics and support teams to optimize delivery processes and improve customer satisfaction. Utilized CRM tools to track and manage customer interactions, ensuring accurate record-keeping and follow-up. Provided feedback to the operations team on recurring customer issues to facilitate process improvements.. Maintained a high level of professionalism and empathy in all customer interactions.

Remote

Build and maintain strong relationships with clients to understand their needs, goals, and challenges.Act as the primary point of contact and advocate for clients within the company. Collaborate with clients to ensure seamless onboarding and successful implementation of IT solutions. Provide training and guidance to clients on how to effectively use our products and services. Monitor and analyze client usage and performance data to identify opportunities for improvement. Work closely with the technical support team to ensure timely resolution of technical issues. Gather feedback from clients on their experiences with our products and services. Collaborate with the product development team to convey client feedback and drive product improvements. Ensure clients are aware of new features and offerings that can benefit their organizations.

Remote

Provided expert technical support for SaaS products, resolving an average of 120 customer inquiries per day. Analyzed customer feedback and identified common issues, communicating findings to the product development team to improve the products functionality and user experience. Developed and maintained a knowledge base of product information, including troubleshooting guides, FAQ’s,and user manuals to help customers find answers quickly and effectively. Collaborated with cross functional teams to ensure customer satisfaction and alignment with goals. Built a team of 12 high performing agents to troubleshoot client & customer issues using cloud based tools. Increased first contact resolution rate by 18% by providing comprehensive product training to customers.

Remote

Increase customer satisfaction rating by 20% within the first quarter of employment through the optimization of the customer feedback system. Increased customer retention rates by 10% through effective troubleshooting, communicating & problem solving skills. Developed and executed a customer training program that resulted in a 14% decrease in support requests. Reduced employee attrition on special technology projects by 7%. Collaborated with cross-functional teams such as product development & engineering to ensure that customer feedback is applied to new products. Initiated and tracked metrics and other measures to evaluate the effectiveness of product strategies & promote data-driven decision-making and process improvement.Kept up to date with market trends & applied it to customer experience strategy.

Glendale, California, United States

Conceptualized and executed a creative marketing strategy that resulted in a 5% increase in customer acquisitions. Implemented daily trainings which increased customer engagement by 20%. Utilized data analytics tools to track the performance of creative campaign. Mentored and trained a team of new creative specialists who each went on to hold a 95% or higher customer satisfaction rating.

Virginia Beach, Virginia, United States

Ensure Starbucks brand standards where executed by managing schedules, training and coached crew members to optimize performance and motivate toward more efficient work. Supervised employees and oversaw quality compliance with company standards for food and services. Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.