* Using Colleague software and ImageNow Perceptive Software:- Linked 2600 CARE applications to student accounts - Linked 100 GEER applications to student accounts* Verifying work study student timesheets for accuracy

* Sort and distribute mail to different personnel* Make copies and scans of important documents* Assist in verifying data on time sheet documents* Maintain filing system by creating new student files folders* Accurately file documents in existing participant folders* Prepare inactive files to be shipped to storage* Maintain confidentiality of student information

* Maintained 99 % approved rate* Granted Masters Qualification for exceptional accuracy* Typed 10-key methods to enter data from scanned images (receipts, invoices, business cards, etc.)* Extracted and transcribed data from scanned documents and online websites* Filled out spreadsheets with contact information* Transcribed audio and video files

* Utilized Siebel software for data entry of customer service information for accuracy and quality control* Reviewed files, records, and other documents to obtain information to respond to requests* Maintained calendars/schedules and databases/outlines to meet the needs of remote work* Maintained confidentiality of client’s information (name, address, phone and credit card information, etc.) from a dedicated home office with a high-speed internet connection* Resolved billing and payment issues* Directed calls to appropriate individuals and departments* Addressed inquiries in a professional manner

* Assisted persons served with training to teach daily living and vocational skills* Followed protocol for behavior intervention techniques * Participated in delivering therapeutic and individualized training per the individual’s active treatment program, and documents individual progress* Followed HIPAA and client privacy policies* Assisted persons served (male and female) with carrying out necessary self-care skills (i.e., bathing, dressing, oral hygiene, toileting, feeding, and grooming)* Observed persons served for signs and symptoms of disease, injury, reactions to medications, or other conditions that warrant medical intervention